At a Glance
- Tasks: Deliver outstanding customer service and manage parts inquiries in a dynamic environment.
- Company: Join Auto Parts Group, Australia's top independent supplier of automotive parts.
- Benefits: Enjoy flexible 'Me' Days, paid parental leave, and exclusive retail discounts.
- Other info: Join a growing business with excellent career development opportunities.
- Why this job: Be part of a diverse team focused on continuous improvement and customer satisfaction.
- Qualifications: Energetic team player with customer service experience and strong communication skills.
The predicted salary is between 38970 - 47630 $ per year.
About Auto Parts Group (APG): At Auto Parts Group (APG), we aim to be Australia’s top independent supplier of genuine and aftermarket automotive parts, providing our customers with a “Real Advantage.” APG is part of GPC Asia Pacific, a leading supplier of industrial and automotive parts in Australia, New Zealand, and Southeast Asia.
About The Role: Join our Sydney - Smithfield office in a full‑time permanent role and deliver outstanding customer service every day. In other companies this role may be referred to as a Parts Interpreter position, internally at APG it is referred to as the Customer Service Representative.
As a Customer Service Representative, You Will:
- Provide excellent customer service by managing parts inquiries, requests, and quotes.
- Handle phone services and ensure a professional customer experience.
- Use APG systems to manage parts and inventory.
- Address customer escalations and maintain order records.
- Meet KPIs and focus on continuous improvement.
About You: We are looking for someone who is:
- Energetic Team player.
- Passionate about customers and service.
- Experienced in customer service, with strong relationship‑building skills is highly desirable.
- A self‑starter with a proactive, solutions‑focused mindset.
- Reliable, punctual, and a confident communicator.
- Prior experience with Parts check and(or) Repair Connection systems desirable.
Benefits:
- APG ‘Me’ Day: A paid, flexible day for team members to use as they wish.
- Paid Parental Leave: Newly introduced paid parental leave for permanent employees.
- Training: Comprehensive training, support, and resources provided.
- Business Perks: Exclusive discounts with retailers like Repco, NAPA, AMX, and Motion Industries.
- Events: Regular team catch‑ups, monthly events, and annual awards.
- Wellbeing: Free, confidential Employee Assistance Program (EAP) for you and your family, including financial and legal counselling.
- Diversity: A diverse team with varying ages, nationalities, abilities, and cultures.
- Security: A 30‑year strong and growing business.
About The Work Environment… Now is the perfect time to join our dynamic team as we focus on continuous improvement, technology, and safety. We are driven to provide the best customer experience and need individuals to help us reach our goals. It all starts with you. GPC Asia Pacific is an equal opportunity employer.
Customer Service Representative employer: Genuine Parts Company
GPC Asia Pacific is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those looking to make a significant impact in the retail sector. With a strong focus on employee growth and development, team members are encouraged to enhance their skills and advance their careers while working with iconic brands across Australasia. The fast-paced environment not only offers exciting challenges but also provides the opportunity to thrive under pressure, making it a rewarding place for driven individuals.
