At a Glance
- Tasks: Be the friendly face of our Bendigo office, providing top-notch customer service and admin support.
- Company: Join MatchWorks, a diverse and inclusive workplace dedicated to making a difference.
- Benefits: Earn $28-$31/hour plus casual loading, superannuation, and awesome NFP perks.
- Other info: Enjoy extra leave, discounts, and study benefits while working in a supportive environment.
- Why this job: Make a real impact while connecting with people from all walks of life.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 31 - 31 $ per hour.
Location: Bendigo
Salary: $28.00 - $31.00 per hour + 25% Casual Loading + Superannuation + NFP Benefits
Employment status: Casual
Job number: 3731
MatchWorks is looking for an enthusiastic, people-focused Customer Service officer to be the face of our Bendigo office, providing high quality first point of contact customer service to participants and external stakeholders whilst also providing administrative support to all staff.
What you'll do
- Welcome and support a wide range of people; from participants and employers to training organisations and community services
- Help manage a busy front desk, chatting with people face-to-face while also handling incoming calls
- Keep our systems up to date with accurate information so everything runs smoothly behind the scenes
- Create a safe, positive, and professional environment where everyone feels respected and supported
What you'll bring
- Someone who enjoys working with people and thrives in a busy environment
- Strong communication skills and the ability to connect with people from all walks of life
- Attention to detail, with confidence in keeping records accurate and up to date
- A team-focused mindset, a positive attitude, and the ability to think on your feet when things get busy
- (You'll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don't worry, we'll help guide you through this.)
- Experience in customer service, reception, or employment services
Why you'll love working at MatchWorks
At MatchWorks, we're committed to creating a welcoming, safe, and respectful space where everyone is empowered to play their part in the important work that we do. We welcome diversity in all its forms including disability, culture, gender, age, sexuality and religion and celebrate the unique perspectives and experience each of us brings.
You’ll also get
- Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
- Extra Leave - 20 days Annual Leave, 13 days Personal Leave, plus an additional 10 paid Wellbeing Days each year
- Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility.
- Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
- University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
- Wellbeing support - 24/7 access to a holistic employee assistance program
- Referral bonus - bring great people with you and be rewarded
Ready to make a difference? Click apply to complete your application. Don't wait to apply! We are reviewing applications as they come in.
We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our talent team.
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