At a Glance
- Tasks: Manage customer accounts and build strong relationships for successful outcomes.
- Company: Dynamic company focused on customer experience and growth.
- Benefits: Competitive salary, bonuses, private medical insurance, and wellness subsidies.
- Other info: Enjoy hybrid working and plenty of learning opportunities.
- Why this job: Join a collaborative team and make a real impact in customer satisfaction.
- Qualifications: Experience in account management and strong communication skills.
The predicted salary is between 75600 - 92400 $ per year.
- Client Business Executive (Melbourne)
- Department: Customer Experience
- Description
- Overview of the
Role: The Client Executive supports the management of customer accounts, ensuring strong day-to-day execution, customer satisfaction, and coordination across internal teams.
This role focuses on building trusted relationships at operational and mid-level stakeholders, supporting account planning, and contributing to renewals and growth opportunities.
You will work closely with Client Managers and senior team members to develop your commercial capability and account ownership skills.
Success in this role is defined by reliable execution, strong customer relationships, and growing contribution to commercial outcomes.
- Your Key Responsibilities
- Act as a day-to-day contact for assigned customer accounts, supporting ongoing engagement and delivery
- Build relationships across operational and mid-level stakeholders
- Support account planning activities, including tracking actions, risks, KPIs and deliverables
- Assist in renewals, forecasting and identifying upsell opportunities
- Identify potential leads and opportunities, working with senior team members to progress them
- Support governance activities, including meetings, reporting, and follow-ups
- Escalate issues early and support resolution, coordinating with internal teams as required
- Coordinate across Delivery, Product and Support teams to ensure customer outcomes are met
- Support customer adoption and engagement with Gentrack solutions
- Maintain accurate tracking of account activities and customer updates
- Role requires an average of 2.5 days per week at customer sites, 1 day in networking activities (including external meetings and business lunches), and 0.5 days in the Gentrack office, with the remainder working remotely subject to business needs.
What We're Looking For
- Proven experience in key account management, or senior commercial roles within enterprise software or utilities.
- Strong understanding of the energy and/or water sector, or experience working with complex, regulated enterprise customers.
- Proven success in execution and delivery across assigned accounts
- Strong organisational skills and attention to detail
- Ability to manage multiple stakeholders and priorities
- Strong communication and relationship-building capability
- Proactive mindset with a willingness to learn and develop commercially
- Ability to work effectively within structured guidance and escalation pathways
- Positive customer relationships and responsiveness
- Strong internal coordination across teams
- What We Can Offer You
- Competitive salary
- Annual discretionary bonus
- Private medical insurance
- Employee assistant programme
- Life assurance
- One-off wellness subsidy
- Enhanced parental leave
- Hybrid working arrangements
- Regular office social activities
- A wide variety of learning and development programmes and opportunities
Client Business Executive (Melbourne) employer: Gentrack
Gentrack is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for the Director of Engineering APAC to thrive. With a strong commitment to employee growth, the company offers extensive learning and development programmes, competitive salaries, and a supportive environment that values respect for the planet, customers, and each other. Located in Melbourne, this role provides the unique opportunity to lead engineering across diverse APAC regions while embracing AI-enabled practices, ensuring meaningful contributions to vital energy and water sectors.
