At a Glance
- Tasks: Support small businesses with customer service, admin tasks, SEO, and bookkeeping.
- Company: Join a dynamic team dedicated to helping small businesses thrive.
- Benefits: Flexible hours, remote work, and opportunities for skill development.
- Other info: Work from home with a supportive team and great career growth potential.
- Why this job: Make a real difference while gaining valuable experience in a fast-paced environment.
- Qualifications: Experience in admin support and customer service; SEO knowledge is a plus.
The predicted salary is between 37800 - 46200 $ per year.
Virtual Assistant (Customer Support, Admin, SEO, Bookkeeping)
Job Title
Full-Time Virtual Assistant (Customer Support, Admin, SEO, Bookkeeping)
Job Description
We are seeking a highly organized and proactive Full-Time Virtual Assistant.
This role is ideal for someone who thrives in a fast-paced environment, communicates effectively, and is passionate about supporting small business operations.
The assistant will support day-to-day administrative needs, ensure timely customer service, maintain website content, and assist with light bookkeeping and SEO tasks.
Key Responsibilities
- Customer Service & Communication
- Respond to customer support emails and website chat in a timely and professional manner.
- Maintain a helpful, solution-focused tone with customers to support sales efforts.
- Website & Marketing Support
- Update and maintain website content as needed (non-technical).
- Set up and manage Klaviyo email support channels.
- Assist in SEO-optimized blog writing (product tips, tutorials, updates).
- Administrative Tasks
- General admin support such as organizing files, documentation, and scheduling.
- Proactively flag any issues or process challenges to management.
- Bookkeeping
- Perform basic bookkeeping tasks including Xero reconciliation (training provided if needed).
Qualifications
- Proven experience in administrative support and customer service (preferably e Commerce or service-based businesses).
- Experience with Klaviyo (or similar email platforms) is a strong plus.
- Familiarity with SEO and blog writing is preferred.
- Basic understanding of Xero or willingness to learn.
- Strong English communication skills (verbal and written).
- Excellent time management and organizational abilities.
- High level of integrity and accountability.
- Must be proactive and transparent in communicating issues and progress.
Working Hours
- 10:00 AM - 4:00 PM Manila Time (Monday to Friday).
- Weekend availability TBD based on customer inquiry volume.
- #J-18808-Ljbffr
Virtual Assistant employer: Gentask Virtual Assistance Services
Join a dynamic team in Melbourne where your expertise in HubSpot will be valued and nurtured. We offer a supportive work culture that prioritises employee growth, with opportunities to expand your responsibilities in a fast-paced environment. Enjoy the flexibility of remote work while collaborating directly with a growth-focused leader, all within a stable full-time schedule that aligns with Melbourne time.
Contact Details:
Gentask Virtual Assistance Services Recruitment Team
