At a Glance
- Tasks: Be the first point of contact for customers, managing inquiries and processing orders.
- Company: Join iBuildstore, a growing building products supplier backed by the reputable Genner Group.
- Benefits: Enjoy a competitive salary, job security, and genuine career growth opportunities.
- Other info: Collaborative team culture with ongoing training and clear pathways for career advancement.
- Why this job: Help shape customer experiences in a dynamic environment during an exciting growth phase.
- Qualifications: Experience in internal sales or customer service, ideally in building products or construction.
The predicted salary is between 62100 - 75900 $ per year.
iBuildstore is a growing building products supplier and part of the Genner Group, the team behind Genneral Staircase. We supply quality architectural and building products to builders, trades, developers and homeowners, backed by the manufacturing expertise and reputation of an established Australian business. As we expand our trade and commercial customer base, we are building a sales team that is focused on service, speed and getting it right the first time.
About the role
We are seeking an enthusiastic and driven Internal Sales Representative to join the iBuildstore team on a full time basis. You will be the first point of contact for our customers, managing inbound enquiries, preparing quotes, processing orders and helping builders and trades find the right products for their projects. Working closely with our sales, operations and logistics teams, you will ensure every customer enjoys a smooth experience from first enquiry through to delivery. This is a great opportunity to be part of a business in its growth phase and to help shape how iBuildstore serves its customers.
Key responsibilities
- Respond to inbound enquiries via phone, email, online store and walk in channels, providing prompt and professional service
- Prepare accurate quotations for builders, trades and retail customers using current pricing and product specifications
- Process orders accurately and efficiently, ensuring all documentation, stock availability and delivery details are confirmed
- Provide product knowledge and recommendations tailored to each customer's project requirements
- Liaise with operations, warehouse and logistics teams to keep orders on track and customers informed
- Follow up on open quotes and recent orders to convert sales, confirm satisfaction and identify repeat business
- Maintain accurate customer records, quotes and sales activity within the CRM
- Support the Sales and Business Development team with account administration, trade account applications and promotional activity
- Identify and escalate customer concerns or issues to management for timely resolution
What we're looking for
- Proven experience in internal sales, trade counter, customer service or sales support, ideally within building products, hardware, construction or manufacturing
- Strong communication skills and a confident, professional telephone manner
- Excellent attention to detail when quoting, processing orders and managing customer information
- Proficiency with computer systems, CRM software, online ordering platforms and Microsoft Office
- A customer focused mindset with a genuine desire to help customers get the right outcome
- Ability to multitask, prioritise and meet deadlines in a fast paced environment
- A proactive approach to following up quotes and converting enquiries into sales
- Problem solving skills and the ability to think creatively when addressing customer needs
- Desirable: experience with trade customers, builders, or architectural and building products
What we offer
- Competitive salary package commensurate with experience
- Full time permanent position with job security and genuine career growth
- The chance to join a growing brand at an exciting stage and help shape how it serves customers
- Backing of the established Genner Group and its long standing industry reputation
- Supportive and collaborative team environment where your contributions are valued
- Ongoing training and development to build your sales and product knowledge
- Clear pathway into sales and business development roles across the group
- A modern workplace based in Wetherill Park with onsite parking
Internal Sales in Penrith employer: Genneral Staircase
iBuildstore is an exceptional employer that offers a supportive and collaborative team environment, where your contributions are valued as we grow our brand in the building products sector. With a competitive salary package, job security, and genuine career growth opportunities, you will be part of a dynamic team dedicated to providing outstanding service to our customers. Located in Wetherill Park, you'll enjoy a modern workplace with ongoing training and development to enhance your sales and product knowledge, making it a rewarding place to build your career.
