At a Glance
- Tasks: Provide tech support, troubleshoot issues, and assist with project deployments.
- Company: Exciting Melbourne-based start-up focused on Microsoft 365 and Azure solutions.
- Benefits: Mentorship, learning opportunities, hybrid work, and a fun, energetic culture.
- Other info: Perfect for those seeking diverse tasks and career growth in tech.
- Why this job: Join a passionate team and grow your skills in a dynamic environment.
- Qualifications: Experience in IT support, customer service, and foundational networking skills.
The predicted salary is between 54450 - 66550 $ per year.
Support Engineer (M365) and Junior Professional Services Engineer
We have successfully filled role however you are not late!
Our clients recruit for this role throughout the year.
Thus, if you find this role suitable, we recommend you apply for the role and we shall approach you the next time this position becomes available.
Job Description
- Opportunity to work on projects / M365 and across other technologies
- Get mentorship and opportunity to learn and grow
- Gain experience a start-up and in a dynamic and challenging role
About the Company
Our client is a Melbourne-based start-up MSP with a focus on building and supporting technology solutions leveraging Microsoft 365 and Azure.
The culture of the company can be described: Passionate, Excited, Pumped, Energetic & Fun and a company that want great people first and skills second.
You will find a professional company but you will spend most of our days laughing and getting excited about what and who you are working on.
Our client is a start-up that is looking for someone for a passionate & obsessive individuals that want to come along for the journey.
About the role
This role suits individuals who have a few years of experience in supporting Microsoft 365 & Azure and want to start gaining experience in deploying projects.
This role is especially suitable for individuals who enjoy having a variety of tasks in their day and working with multiple technologies.
The role will provide mentoring to develop your skills and accelerate your career growth, while maintaining a healthy work-life balance.
Role and Responsibilities
This is a hybrid support role that will give hands-on experience in project deployment and automation.
The general responsibilities include
- Providing technical support to end-users via phone & email.
- Investigating and resolving alerts generated by our RMM platform.
- Performing technical change requests to client infrastructure.
- Attending client sites to troubleshoot issues (where it can’t be done remotely).
- Assisting with the delivery of infrastructure projects.
- Creating Power Shell scripts (at an intermediate level) to minimise the time taken to perform repetitive tasks.
Experience
- Foundational level of networking (VLAN concepts, tag/untag, subnetting)
- Power Shell (Intermediate)
- Windows Administration - AD, GPO, DHCP/DNS, Hyper-V (Intermediate)
- Windows Desktop Support (Guru)
- Qualification
- Excellent written and verbal communication skills.
- Minimum of 2 years working in a customer service-focused role in IT Support.
- Tertiary qualification (e. g., Diploma/Bachelor) and/or relevant vendor certifications (e. g., Microsoft Certified) (not mandatory, but highly desirable).
- IITL Certification (not mandatory, but highly desirable).
- Valid driver’s license & reliable motor vehicle.
- Australian Resident or working visa.
- Experience working within an MSP (not mandatory, but highly desirable)
- Clear National Police Check and Working with Children Check (WWCC)
- What is on offer
- Challenging & diverse role in a start up
- Mentorship from CTO/Projects Head
- Learning opportunity
- WFH
- Permanent role with opportunity to contribute
Other titles for this role in other organisation might be: Level 2 Engineer, System Support Engineer, M365 Specialist, Cloud Analyst, Cloud specialist, Junior Cloud Engineer, Client Support Engineer, System Engineer, Junior Project Engineer, Fields Engineer.
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Support Engineer (M365) and Junior Professional Services Engineer in Melbourne employer: Genie Hiring
Join a forward-thinking Managed Services Provider in Melbourne, where you will receive comprehensive training and support as a Systems Field Engineer (L1). Our culture prioritises technical excellence and continuous learning, offering you a clear pathway to advance your career while working closely with experienced engineers. Enjoy a collaborative environment that values your contributions and fosters strong relationships with clients, making every day rewarding and impactful.
