At a Glance
- Tasks: Provide technical support and system deployment for cutting-edge security solutions.
- Company: Join Genetec, a leader in innovative technology and IP-based security.
- Benefits: Make an impact in a diverse environment with opportunities for personal and professional growth.
- Other info: Enjoy a flat hierarchy and a supportive culture where everyone is valued.
- Why this job: Be part of a team that challenges the status quo and values your ideas.
- Qualifications: Degree in Computer Sciences or related field; customer service and technical support experience.
The predicted salary is between 67500 - 82500 $ per year.
Overview
Field engineer .
Genetec is an innovative technology company with a broad solutions portfolio that encompasses security, intelligence, and operations.
As the industry leader in IP-based physical security solutions, it's our aim to minimize the unknown.
We build resilient, connected solutions that help businesses protect, understand, and enhance the world around them.
Role . We are currently seeking a
Field Engineer who will provide remote and on-site professional services to Genetec customers, including remote and on-site technical support, system deployment and commissioning, audits, and system assessments and will act as a general liaison between Genetec and its customers.
Responsibilities
- Perform technical support, installation, audit, assessment, and maintenance of Genetec systems remotely and on customer premises
- Act as a primary technical point of contact for key projects to Genetec's partners
- Develop and maintain a strong relationship with new and existing customers
- Develop and maintain an extensive working knowledge of Genetec's solutions
- Properly document issues encountered in the Genetec trouble ticket system and customer relationship management (CRM) tool
- Ensure timely escalation of critical customer related issues through proper channels
- Ensure timely resolution of customer issues
- Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades, special concerns, and ad hoc consulting for software implementation, integration, and change requests
- Provide reporting as requested by Genetec and the customer
About You / Qualifications
- Degree in Computer Sciences, Electrical Engineering, or equivalent experience
- Experience in customer service, technical support, and/or project management
- Excellent administration and troubleshooting skills of various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.)
- Excellent knowledge of networking principles and IP protocols
- Understanding of network storage (SAN, NAS, i SCSI) principles and best practices as well as server virtualization concepts
- "Can do" attitude, able to multitask and an ability to manage priorities
- Strong analytical skills with a desire to constantly learn and evolve at the same pace as the software
- Strong team player while possessing the autonomy to manage your own workload
- Excellent communication skills
- Capacity to travel 30/40% of the time
- Technical Assets
• Deployment and troubleshooting of security systems such as
- CCTV (IP cameras and encoders, video matrices, DVRs, etc.).
- Access control systems (reader, controller, wiring, etc.)
- License plate recognition systems and concepts
- MCSE, CCNA, SQL Server, VMware, or similar technical professional certifications
- C#, Visual Basic, VBScript, Power Shell, or similar technologies
- What’s In It For You
- The opportunity to make a difference in an international and diverse work environment
- To be creative and challenge the status quo by bringing new ideas to the table
- To work in an industry-leading global company with flat hierarchies
- A wide range of opportunities to develop professionally and personally
Genetec is an equal opportunity employer. 🏆 4.5/5 agreed in an Internal Engagement Survey "People of all age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are valued here."
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Field Engineer in Sydney employer: Genetec
Genetec is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and every employee's voice is valued. As a Field Engineer, you'll enjoy the flexibility of remote and on-site work while receiving comprehensive training and support to enhance your skills. With a commitment to professional growth and a collaborative environment, Genetec empowers you to make a meaningful impact in the security technology sector.
