At a Glance
- Tasks: Delight members with exceptional service and promote our fitness programs.
- Company: Join Genesis Fitness, a growing network of inclusive health clubs across Australia.
- Benefits: Free gym membership, commission opportunities, and career development paths.
- Other info: We celebrate diversity and support accessibility needs in our recruitment process.
- Why this job: Make a real difference in the community while pursuing your passion for fitness.
- Qualifications: Excellent communication skills and a friendly attitude; fitness experience is a plus.
Great career paths and development with an entrepreneurial organisation. Opportunity to make a real difference to our community. Free gym membership. Potential to earn commission for your results. This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions.
About Genesis Fitness: with 24 hour access, 7 days a week, our national network of health clubs spans across Australia at 42 locations (and growing!). We are passionate about creating a fitness community that is inclusive, encouraging and empowering of everyone!
The Role: Our Member Services Officers are the heart of our business providing important services such as Sales, Reception and Merchandising to our members, casual users and potential new members in accordance with our established operational routines and procedures. The role involves prospecting, touring, closing and getting referrals for future sales. They will actively seek new business for the club, representing the facility and Genesis in a positive and professional manner.
The primary responsibility of our Member Services Officers is to acquire new members and deliver first class customer service ensuring it is in line with our Mission, Vision and Values. They have the responsibility to achieve individual and team goals and targets as set out with the Assistant Club Manager and Club Manager. The successful applicant should possess excellent communication skills, a passion for health and fitness, and enjoy helping people to start their goals.
Key areas of responsibility include:
- Have a passion for fitness
- Provide excellent customer service to all customers, both in person and over the telephone
- Apply sound cash handling principles and use of Point of Sale (POS) systems
- Promote the centre's services and programs to customers and accept customer bookings and enrollments
- Previous experience in a similar position
- Excellent communication skills
- Hold current First Aid & CPR Certification
- Working With Children Check (or equivalent) & National Police Check
- Prior experience in fitness, sales, customer service or a retail environment is highly advantageous
We are committed to providing a child safe environment. Successful applicants will be required to obtain a national police check and a Working with Children check. Belgravia is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs.
Member Services Officer (Casual) in Sydney employer: Genesis
At Genesis, we pride ourselves on being an exceptional employer, offering a supportive work culture that values innovation and personal growth. As an LPG Driver/Filler at our Silverdale Depot, you'll enjoy a range of benefits including comprehensive medical insurance, flexible working options, and career development opportunities, all while contributing to a sustainable energy future for Aotearoa New Zealand. Join us in a role that not only powers homes but also empowers your career with meaningful experiences and a commitment to wellbeing.
