Customer Service Manager
Genesis Health + Fitness Lawnton
About Genesis Health + Fitness Brisbane:
Genesis Health + Fitness has been a part of the Brisbane community for over 18 years and has 2 leading Clubs in Lawnton and Windsor in North Brisbane.Locally owned and operated, our group includes Genesis Health + Fitness Lawnton and Windsor Clubs.
Our Clubs have recently undergone full-club upgrades and offer high-quality facilities with large gym and functional training zones, 4 different group training studios, Coaching Zone, Reformer Pilates, sauna and steam room, and a kids club creche; we are the Club for everyone.
Our Lawnton club is also relocating to a larger, brand new, custom-built facility in early 2027!
The Opportunity:
As ourCustomer Service Managerat ourGenesis Health + FitnessLawnton club, you will play an essential role in building and maintaining a thriving Genesis Health + Fitness Club.
This is a part-time role working Monday-Friday as a part of a dynamic and experienced team.
This diverse role combines customer service, administration, and operational support, with a strong focus on delivering outstanding member experiences, driving member retention and growth, and contributing to the overall success of the club.
Key Responsibilities:
Deliver exceptional service and support throughout the member journey.
Drive member retention and membership growth.
Lead member engagement and community activities.
Coordinate day-to-day club administration and operational tasks.
Monitor member feedback and help continuously improve service standards.
Support club compliance, organisation, and maintain operational standards.
Work collaboratively with the Club Manager and wider team to achieve club goals and performance outcomes.
To be successful in this role:
A people-focused professional who enjoys building positive relationships.
Experienced in customer service, administration, or member-facing environments.
Highly organised with strong attention to detail.
A confident communicator who can handle a variety of situations professionally.
Proactive, reliable, and solutions-focused in your approach.
Comfortable managing multiple priorities in a fast-paced environment.
A positive team player who takes pride in delivering great experiences.
Current First Aid & CPR certificates
In return we offer you:
Initial and ongoing training and support to develop your customer service, sales and leadership skills
A rewarding commission structure
2 x complimentary Premium Genesis Health + Fitness memberships
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Member Experience & Retention Lead (Part-Time) in Brisbane employer: Genesis Health and Fitness
Genesis Health + Fitness is an exceptional employer, offering a vibrant work culture that prioritises member engagement and community involvement. With ongoing training and support, employees can develop their skills in customer service and leadership while enjoying the benefits of a rewarding commission structure and complimentary gym memberships. Located in Lawnton, our newly upgraded facilities provide a dynamic environment for personal and professional growth, making it an ideal place for those seeking meaningful employment in the health and fitness industry.
Contact Details:
Genesis Health and Fitness Recruitment Team
