Customer Service Manager
Genesis Health + Fitness Lawnton
About Genesis Health + Fitness Brisbane:
Genesis Health + Fitness has been a part of the Brisbane community for over 18 years and has 2 leading Clubs in Lawnton and Windsor in North Brisbane.Locally owned and operated, our group includes Genesis Health + Fitness Lawnton and Windsor Clubs.
Our Clubs have recently undergone full-club upgrades and offer high-quality facilities with large gym and functional training zones, 4 different group training studios, Coaching Zone, Reformer Pilates, sauna and steam room, and a kids club creche; we are the Club for everyone.
Our Lawnton club is also relocating to a larger, brand new, custom-built facility in early 2027!
The Opportunity:
As ourCustomer Service Managerat ourGenesis Health + FitnessLawnton club, you will play an essential role in building and maintaining a thriving Genesis Health + Fitness Club.
This is a part-time role working Monday-Friday as a part of a dynamic and experienced team.
This diverse role combines customer service, administration, and operational support, with a strong focus on delivering outstanding member experiences, driving member retention and growth, and contributing to the overall success of the club.
Key Responsibilities:
- Deliver exceptional service and support throughout the member journey.
- Drive member retention and membership growth.
- Lead member engagement and community activities.
- Coordinate day-to-day club administration and operational tasks.
- Monitor member feedback and help continuously improve service standards.
- Support club compliance, organisation, and maintain operational standards.
- Work collaboratively with the Club Manager and wider team to achieve club goals and performance outcomes.
To be successful in this role:
- A people-focused professional who enjoys building positive relationships.
- Experienced in customer service, administration, or member-facing environments.
- Highly organised with strong attention to detail.
- A confident communicator who can handle a variety of situations professionally.
- Proactive, reliable, and solutions-focused in your approach.
- Comfortable managing multiple priorities in a fast-paced environment.
- A positive team player who takes pride in delivering great experiences.
- Current First Aid & CPR certificates
In return we offer you:
- Initial and ongoing training and support to develop your customer service, sales and leadership skills
- A rewarding commission structure
- 2 x complimentary Premium Genesis Health + Fitness memberships
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Customer Service Manager in Brisbane employer: Genesis Health and Fitness
Genesis Health + Fitness is an exceptional employer, offering a vibrant work culture that prioritises member engagement and community involvement. With ongoing training and support, employees can develop their skills in customer service and leadership while enjoying the benefits of a rewarding commission structure and complimentary gym memberships. Located in Lawnton, our newly upgraded facilities provide a dynamic environment for personal and professional growth, making it an ideal place for those seeking meaningful employment in the health and fitness industry.
Contact Details:
Genesis Health and Fitness Recruitment Team
