At a Glance
- Tasks: Provide exceptional support to patients on their fertility journey and coordinate care.
- Company: Join Genea, a leader in fertility treatment with a passionate team.
- Benefits: Enjoy perks like discounts, paid parental leave, and ongoing learning opportunities.
- Other info: Be part of a diverse and inclusive workplace that values every employee.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 42.3 - 51.7 $ per hour.
Genea are world leaders in Fertility treatment, providing industry leading success rates for over 35 years and are passionately committed to exceptional care for every single patient. With over 50 specialists on our team working Australia wide, Genea is a growing business constantly innovating and improving outcomes for our patients. At the core of our business are our people; we strive to create an inclusive, engaging and diverse workplace. Genea is a certified Inclusive Employer (24/25) and Family Friendly Certified workplace, offering numerous benefits to our staff and valuing the contribution of each individual employee.
Currently, we are looking to hire a Care Coordinator to join our team on a full-time basis. This role will involve taking ownership of all non-clinical aspects of patients’ treatment, personalising care and supporting their fertility journey. Your duties will include:
- Exceptional customer service
- Onboarding new patients by booking all appointments required for them to get started with treatment, providing an overview of their treatment timeline, and ensuring their first interaction with Genea is seamless.
- Serving as the main point of contact for patients throughout their fertility journey, coordinating with other departments to ensure patients have all necessary information.
- Conducting follow-ups to ensure patient satisfaction, address concerns, and foster loyalty.
- Performing in-depth financial consultations with patients to ensure they understand the cost of treatment.
- Referring and following up on any clinical queries with the appropriate departments.
- Maintaining patient records in our electronic medical records system and CRM system.
This role would suit a customer service and administration allrounder who enjoys working as part of a team and helping people. You will be flexible, proactive, and organised; strong PC skills are essential, and you will enjoy working with new technologies.
Our staff tell us it is the people they work with that makes them stay, the Genea family. It is special working for one of Australia's leading IVF clinics. What's in it for you? Genea offers a number of perks including:
- Glow - Our online recognition and rewards portal. Access discounts at over 350+ retailers, recipes, fitness classes, and mindfulness sessions.
- Learning and development - Ongoing opportunities for continuous education through Education Days, internal development, conference opportunities, and companywide initiatives.
- Certified Family Friendly workplace 2024/25 - including 12 weeks paid parental leave after 6 months regardless of gender, flexible work arrangements, access to parents at work for support, and breastfeeding rooms.
Genea is committed to providing a diverse, equitable, and inclusive workplace. We welcome applications from Indigenous Australians, people with disabilities, people from diverse cultural and linguistic backgrounds, mature age workers, and LGBTIQA+ people. Please contact our recruitment team if we can assist with any reasonable adjustments to enable you to participate in the job application process.
Patient Care Coordinator in Sydney employer: Genea
As a leading Private Practice in the field of fertility and gynaecology, we pride ourselves on our commitment to exceptional patient care and a supportive work environment. Our team-oriented culture fosters collaboration among highly skilled professionals, providing ample opportunities for personal and professional growth while making a meaningful impact in patients' lives. Join us to be part of a dynamic practice that values innovation, continuous improvement, and the well-being of both our patients and staff.
