At a Glance
- Tasks: Support patients through their fertility journey and coordinate their care with empathy.
- Company: Genea, a leading fertility clinic in Melbourne, focused on patient experience.
- Benefits: Full-time role with competitive salary and supportive team environment.
- Other info: Join a dynamic team dedicated to improving patient experiences in fertility care.
- Why this job: Make a real difference in people's lives by guiding them through their fertility journey.
- Qualifications: Strong customer service skills, tech-savvy, and a passion for helping others.
The predicted salary is between 47250 - 57750 $ per year.
Genea in Melbourne is seeking a Care Coordinator to join our team on a full-time 12-month contract.
You will manage non-clinical aspects of patients' fertility journey, personalise care and support patients from initial contact through treatment.
You will onboard new patients, coordinate appointments, act as main contact, follow up for satisfaction, discuss costs, and maintain records in EMR and CRM systems.
Excellent customer service, team player, tech-savvy and organised are essential.
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Fertility Care Concierge – Patient Experience Lead in Melbourne employer: Genea
As a leading Private Practice in the field of fertility and gynaecology, we pride ourselves on our commitment to exceptional patient care and a supportive work environment. Our team-oriented culture fosters collaboration among highly skilled professionals, providing ample opportunities for personal and professional growth while making a meaningful impact in patients' lives. Join us to be part of a dynamic practice that values innovation, continuous improvement, and the well-being of both our patients and staff.
