At a Glance
- Tasks: Provide exceptional customer service and support patients on their fertility journey.
- Company: Join Genea, a leader in Fertility treatment with a passionate team.
- Benefits: Enjoy discounts, ongoing education, and 12 weeks paid parental leave.
- Other info: Be part of a diverse and inclusive workplace that values every employee.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 42.3 - 51.7 $ per hour.
Genea are world leaders in Fertility treatment, providing industry leading success rates for 40 years and are passionately committed to exceptional care for every patient. With over 50 specialists working Australia wide, Genea is a growing business focused on innovation and improving outcomes for patients.
At the core of our business are our people; we strive to create an inclusive, engaging, and diverse workplace. Genea is a certified Inclusive Employer and Family Friendly Certified workplace, offering numerous benefits to our staff and valuing each individual's contribution.
Currently, we are looking to hire a Care Coordinator to join our team on a full-time, 12-month contract basis. This role involves taking ownership of all non-clinical aspects of patients' treatment, personalising care, and supporting their fertility journey.
Your Duties Will Include:
- Exceptional customer service
- Onboarding new patients by booking appointments and providing an overview of their treatment timeline.
- Serving as the main point of contact for patients throughout their fertility journey, coordinating with other departments to ensure patients have all necessary information.
- Conducting follow-ups to ensure patient satisfaction, addressing concerns, and fostering loyalty.
- Performing in-depth financial consultations to ensure patients understand the cost of treatment.
- Referring and following up on any clinical queries with appropriate departments.
- Maintaining patient records in our electronic medical records system and CRM system.
Qualifications:
This role would suit a customer service and administration all-rounder who enjoys working as part of a team and helping people. You will be flexible, proactive, and organised, with strong PC skills and an enjoyment of working with new technologies.
Additional Information:
Our staff tell us it is the people they work with that makes them stay, the Genea family, along with our exceptional success rates. It is special working for one of Australia's leading IVF clinics.
What's in it for you?
- Glow - Our online recognition and rewards portal with discounts at over 350+ retailers, recipes, fitness classes, and mindfulness sessions.
- Learning and development – Ongoing opportunities for continuous education through Education Days, internal development, conference opportunities, and companywide initiatives.
- Certified Family Friendly workplace 2025/26 – including 12 weeks paid parental leave after 6 months regardless of gender, flexible work arrangements, and access to support for parents.
Genea is committed to providing a diverse, equitable, and inclusive workplace. We welcome applications from Indigenous Australians, people with disabilities, people from diverse cultural and linguistic backgrounds, mature age workers, and LGBTIQA+ individuals.
Care Coordinator in Melbourne employer: Genea
As a leading Private Practice in the field of fertility and gynaecology, we pride ourselves on our commitment to exceptional patient care and a supportive work environment. Our team-oriented culture fosters collaboration among highly skilled professionals, providing ample opportunities for personal and professional growth while making a meaningful impact in patients' lives. Join us to be part of a dynamic practice that values innovation, continuous improvement, and the well-being of both our patients and staff.
