- Support donor enquiries, journeys, stewardship and retention initiatives
- Competitive salary with flexible, supportive working environment
- Full-time or 0.8, Melbourne location (hybrid)
Breast Cancer Network Australia stands with Australians affected by breast cancer to ensure their voices drive meaningful change. As the leading breast cancer consumer organisation, we inform, support and advocate—bringing people together and driving better outcomes for our community and the healthcare system.
Since their inception in 1998, they have built a strong and resilient network of over 250,000 individuals who have received their support. Alongside this network, Breast Cancer Network Australia work with the broader cohort of health professionals, government, healthcare providers and partners to influence and create a stronger healthcare system.
Reporting to the Philanthropy Manager and working within the Individual Giving team, the Donor Engagement and Retention Coordinator supports the delivery of donor engagement, stewardship and retention initiatives across a range of donor programs.
You will manage donor enquiries as the first point of contact for supporters, while coordinating personalised donor journeys, supporter communications, recognition activities and engagement experiences that build loyalty and deepen connection to the mission.
This is an excellent opportunity for someone who enjoys combining relationship-building, communication and data insights to strengthen engagement and maximise long-term impact.
About YOU
You are a relationship-focused fundraising, donor care or supporter engagement professional who understands the importance of creating meaningful experiences, that make supporters feel valued and connected. You enjoy speaking with donors, providing exceptional supporter care, and building strong relationships through meaningful conversations.
Highly organised and collaborative, you enjoy working across multiple projects and using data and insights to improve engagement outcomes. You bring a proactive approach, strong attention to detail and a genuine passion for building lasting donor relationships.
You’ll bring:
- Experience in donor engagement, donor care, stewardship, individual giving or a similar fundraising role
- Understanding of donor retention, loyalty and supporter engagement strategies
- Experience coordinating donor communications, engagement activities or supporter journeys
- Strong communication and relationship-building skills with a service-oriented approach
- Strong organisational skills and the ability to manage multiple priorities effectively
- Analytical capability, with the ability to interpret data, identify trends and support informed decision-making
- Experience using Salesforce or a similar CRM system
- Attention to detail and commitment to maintaining accurate donor records and reporting
- A collaborative and proactive approach, with a focus on continuous improvement
- Alignment with Breast Cancer Network Australia's values of Accountability, Belonging, Care and Courage
- Experience in a health, community or not-for-profit organisation (highly regarded)
Gembridge Australia champions diversity and is committed to building an inclusive environment. We encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation and genders.
Gembridge is proud to partner with Breast Cancer Network Australia.
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Donor Engagement And Retention Coordinator in Melbourne employer: Gembridge
Breast Cancer Network Australia (BCNA) is an exceptional employer that fosters a collaborative and supportive work culture, dedicated to making a meaningful impact in the community. Located in Melbourne, employees benefit from professional growth opportunities, a strong focus on innovation, and the chance to engage with passionate individuals in the sporting sector, all while contributing to a vital cause. Join us to be part of a team that values your contributions and empowers you to drive positive change.
