Regional Aftersales Manager

• Geely is a global leader in smart electric vehicles and automotive innovation.
• Own iconic brands like Geely Auto, Zeekr, Volvo, Polestar, Lotus, and hold a 17% stake in Aston Martin.
• With $100B+ assets and 140,000+ employees worldwide.
• A 13-year Fortune Global 500 innovator with a world-class AI cloud powerhouse and a 20-satellite network enabling safer autonomous driving.
• Geely is rapidly expanding in Australia with an ambitious multi-year strategy. This means huge opportunity, real influence, and the chance to build people systems from the ground up in a business backed by a global powerhouse.
• Mission & Vision: A Sustainable Future, A Better World
• Core Value: Truth-seeking & practical, hardworking & enterprising, collaborative & innovative

Why Join Us (What You Will Love):

• As our Regional Aftersales Manager, you won't just 'manage dealers' - you will shape the aftersales foundation and customer experience of Geely in Australia's most dynamic growth phase. You will enjoy:
• High-impact regional leadership: Influence dealer performance, customer satisfaction and aftersales strategy across the Southern region, driving outcomes that directly shape Geely's market success.
• End-to-end Aftersales ownership: Parts, service, warranty, customer experience, technical support, WHS - you will oversee the full ecosystem and make real, measurable improvements.
• Massive growth opportunity: This is a newly created role in a scale-up environment. You will help design systems, build dealer capability and shape how Geely delivers aftersales excellence as we expand nationwide.
• Strong dealer-facing visibility: Enjoy meaningful relationships with dealer principals, service managers and aftersales teams, becoming their trusted partner and performance coach.
• Cross-functional collaboration: Work closely with national Parts, Warranty, Customer Relations, Technical and HQ teams to deliver integrated solutions and best practices.
• Industry-leading exposure: Learn from Geely's global aftersales, engineering and product teams—part of one of the world's most advanced automotive and EV ecosystems.

About the Role:

• Geely Auto Australia are looking for an experienced Regional Aftersales Manager – NSW & ACT region to join our growing team.
• This role would suit an enthusiastic, experienced Aftersales professional with a genuine interest in supporting dealership operations and customers. A strong focus on collaborating with our growing dealer network is important and supporting them towards achieving their aftersales growth and customer satisfaction goals.

Key Responsibilities:

• Conduct regular on-site dealer visits to assess, track and improve dealership performance in line with Geely's standards, goals and targets to deliver premium customer experiences.
• Complete dealer visit reporting allowing for informed decision-making and improved compliance and brand reputation.
• Managing and motivating Dealership aftersales teams to collaborate in achieving the aftersales business outcomes of Geely Auto Australia.
• The implementation of strategies that improve aftersales financial outcomes, while best balancing dealer, and customer satisfaction.
• Supporting Parts operations through 3PL engagement across the Dealer network.
• Management of Dealer parts & service performance targets, obsolescence, trade business and monitoring inventory levels.
• Enabling of Geely systems and processes training to dealers aligned to the policies as set by the factory and Geely Auto Australia.
• Supporting customer relations through the prompt resolution of customer complaints and special incidents at a regional level.
• Monitor and maintain standards adherence and policy compliance across the dealer network.
• Provide technical and warranty support to dealers, ensuring timely resolution of complex service cases and accurate warranty claim management in compliance with Geely Auto Australia policies.
• Monitor and analyse key aftersales KPIs (e.g., CSI, first-time fix rate, warranty cost, parts supply rate) to identify improvement opportunities and implement action plans with dealers.
• Support dealer capability building through service advisor coaching, technician certification programs, and reinforcement of Workplace Health & Safety (WHS) compliance across service operations.
• Report regional market insights, including competitor aftersales practices and customer trends, to inform Geely Auto Australia's strategy and continuous improvement initiatives.
• Active stakeholder engagement with Geely's aftersales and regional management teams to achieve common goals.
• Other ad-hoc duties required to support the Aftersales and parts warehouse operations.

What You Can Bring:

• Previous experience as a regional aftersales manager or in dealer management.
• Familiarisation with Parts & Service operational key functions and performance requirements.
• Strong skills in business management, problem-solving and analytical thinking.
• Willingness to travel to all regions and the Sydney head office as required.
• Demonstrated the ability to uphold the company's aftersales standards and brand image.
• Expertise in; multi-tiered relationship management with dealers.
• Excellent written and verbal communication skills.
• Ability to effectively multitask priorities, organise workload, and work autonomously.
• A friendly and positive attitude towards dealers, customers, co-workers and business partners.
• Proficiency in English (both written and spoken) is essential; Mandarin language skills would be beneficial.
• Applicants must have full working rights in Australia. Visa sponsorship is not available for this role.
• Current Australian Drivers licence.

Office & Transport:

• Newly renovated modern office with electric adjustable sit-stand desks.
• Only a 4 mins walk from Macquarie Park Metro station to our office, easy driving access via A3, Epping Rd, and M2 nearby.