Regional Aftersales Manager in Brisbane

Geely Auto Australia are looking for an experienced Regional Aftersales Manager – Northern region to join our growing team.

This role would suit an enthusiastic, experienced Aftersales professional with a genuine interest in supporting dealership operations and customers.

A strong focus on collaborating with our growing dealer network is important and supporting them towards achieving their aftersales growth and customer satisfaction goals.

Duties include

• Conduct regular on-site dealer visits to assess, track and improve dealership performance in line with Geely’s standards, goals and targets to deliver premium customer experiences.
• Complete dealer visit reporting allowing for informed decision-making and improved compliance and brand reputation.
• Managing and motivating Dealership aftersales teams to collaborate in achieving the aftersales business outcomes of Geely Auto Australia.
• The implementation of strategies that improve aftersales financial outcomes, while best balancing dealer, and customer satisfaction.
• Management of Dealer parts & service performance targets, obsolescence, trade business and monitoring inventory levels.
• Delivery of Geely systems and processes training to dealers aligned to the policies as set by the factory and Geely Auto Australia.
• Supporting customer relations through the prompt resolution of customer complaints and special incidents at a regional level.
• Monitor and maintain standards adherence and policy compliance across the dealer network.
• Provide technical and warranty support to dealers, ensuring timely resolution of complex service cases and accurate warranty claim management in compliance with Geely Auto Australia policies.
• Monitor and analyse key aftersales KPIs (e. g., CSI, first-time fix rate, warranty cost, parts supply rate) to identify improvement opportunities and implement action plans with dealers.
• Support dealer capability building through service advisor coaching, technician certification programs, and reinforcement of Workplace Health & Safety (WHS) compliance across service operations.
• Report regional market insights, including competitor aftersales practices and customer trends, to inform Geely Auto Australia’s strategy and continuous improvement initiatives.
• Active stakeholder engagement with Geely’s aftersales and regional management teams to achieve common goals.
• Other ad-hoc duties required to support the Aftersales operations.
• Job Requirements
• To be successful in this role, the following skills and experience are essential:
• Previous experience as a regional aftersales manager or in dealer management.
• Familiarisation with Parts & Service operational key functions and performance requirements.
• Strong skills in business management, problem-solving and analytical thinking.
• Willingness to travel to all northern regions and the Sydney head office as required.
• Demonstrated the ability to uphold the company’s aftersales standards and brand image.
• Expertise in; multi-tiered relationship management with dealers.
• Excellent written and verbal communication skills.
• Ability to effectively multitask priorities, organise workload, and work autonomously.
• A friendly and positive attitude towards dealers, customers, co-workers and business partners.
• Please note this is a 2 years fix-term position, with strong potential to transition to permanent employment, subject to business needs and individual performance.
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