At a Glance
- Tasks: Coordinate vehicle deliveries and manage customer service in a fast-paced dealership.
- Company: Join Geelong Motors, an award-winning dealership known for exceptional service.
- Benefits: Enjoy a supportive workplace culture with full-time hours, Monday to Friday.
- Other info: Opportunity to work across departments and develop your skills in a thriving environment.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Experience in customer service or administration, preferably in the automotive industry.
The predicted salary is between 49500 - 60500 $ per year.
Geelong Motors Pty Ltd is seeking an experienced, organised, and customer-focused Delivery Coordinator/Service Receptionist to join our growing team for a 6-month contract commencing in September 2026 - March 2027.
About Us
Geelong Motors is an award-winning dealership renowned for delivering exceptional customer service and premium vehicles. We specialise in new and pre-owned vehicle sales, servicing, and parts across two leading franchises — Mercedes-Benz and BYD — supporting a diverse and expanding customer base.
The Role
In this dual role, you will play a pivotal part in both our Service and Sales operations. As a Delivery Coordinator, you will organise all internal repair orders for new vehicle deliveries, working closely with our Sales and Workshop teams to ensure every vehicle is prepared to the highest standard and delivered on time. You will also manage the daily customer flow within the Service Department and ensure every customer receives a first-class experience. This is an exciting opportunity for a motivated professional who enjoys variety, multitasking, and working across departments in a fast-paced dealership environment.
Key Responsibilities
- Create and manage all internal repair orders for new and used vehicle deliveries
- Coordinate pre-delivery inspections, detailing, accessory fitment, and aftercare requirements
- Communicate with Sales and Workshop teams to manage timelines, priorities, and delivery expectations
- Liaise with internal and external stakeholders to ensure all vehicles are prepared to showroom presentation standards
- Track vehicle status, workshop progress, and delivery readiness, ensuring timely completion
- Greet service customers warmly and professionally, in person and over the phone
- Accurately document customer concerns via repair orders and determine required work
- Schedule and manage customer bookings based on workshop capacity and customer needs
- Respond promptly to service enquiries and provide updates throughout the day
- Maintain accurate service records and documentation
- Process customer payments and assist with invoicing
- Provide general administrative support to the Service Department
About You
- Proven experience in customer service or administration, ideally within the automotive industry
- Experience with dealership management systems (Auto-IT) is highly regarded
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong organisational and time management skills
- High attention to detail and accuracy
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively across multiple departments
What We Offer
Supportive, friendly, and team-oriented workplace culture. Full-time, Monday to Friday working hours.
Delivery Coordinator / Service Receptionist in Geelong employer: Geelong Motors
BYD Geelong is an excellent employer that values its team members and fosters a vibrant work culture focused on customer satisfaction and innovation. Located in the heart of Geelong, employees enjoy a supportive environment with opportunities for professional growth, as well as the chance to be part of the exciting electric vehicle industry. With a commitment to teamwork and a welcoming atmosphere, BYD Geelong ensures that every employee feels valued and empowered to contribute to exceptional guest experiences.
