A Workshop Controller proficiently manages and oversees Technician and workshop daily/weekly productivity and efficiencies. Develops and maintains a solid working relationship with fellow staff including those in external Departments. Mentors & supports Technicians to help achieve desired targets set by Management.
Key responsibilities
- Provide focused management to the service department technicians, to ensure Genuine Dealership Service process steps are adhered to at all times
- Carry out regular process reviews with the Service Manager to identify operational issues / discrepancies and ensure appropriate follow-up actions are taken to rectify
- Manage the performance of the service workshop to ensure that KPI targets are achieved
- Manage and plan workshop / support resources to ensure that Geelong Automotive process requirements can be fulfilled on each shift
- Support the Service team / Department Manager as required to ensure job specification, codification and quote preparation tasks are completed on a timely basis
- Hold weekly toolbox meetings to discuss workshop / technician concerns and issues raised
- Monitor staff performance versus standard role requirements and personal objectives and identify areas for development
- Perform periodic competence assessments using agreed processes for all workshop staff within your area of responsibility and produce plans to address competence issues
- Ensure appropriate training and support is provided on a timely basis to bridge competency gaps identified
- Suggest training and tooling needs to the Service Manager
About you
- Heavy Truck Licence (Desirable)
- Ability to liaise with all levels of staff and clients
- Good verbal and written communication skills
- Ability to lead a team to success
- Demonstrated reliability, dependability and enthusiasm towards assigned tasks
- Flexible and adaptable to change
- Cert III in Heavy Automotive or equivalent in Motor Vehicle Technology
- Excellent communication skills at all levels both written and verbally
About us
Geelong Automotive is a dealership with core values of Equity, Quality, Respect and Integrity. The Service Department is committed to Genuine Dealership Service processes and maintaining high standards of customer satisfaction and workshop efficiency.
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