At a Glance
- Tasks: Lead a team in delivering exceptional customer service and managing park operations.
- Company: Join G’day Group, Australia's largest holiday park network with a focus on authentic experiences.
- Benefits: Enjoy discounted accommodation, rewards, and opportunities for internal promotions.
- Other info: Live-in role with accommodation provided; flexible hours including weekends.
- Why this job: Be part of a passionate team creating memorable holiday experiences in stunning locations.
- Qualifications: Experience in hospitality management, staff training, and a love for customer interaction.
The predicted salary is between 49500 - 60500 $ per year.
About Us
G’day Group comprises three leading Australian tourism brands in Discovery Parks, G’day Parks and loyalty program G’day Rewards. Employing more than 2500 people Australia-wide, G’day Group has a truly national footprint of over 300 holiday parks, including 80 fully owned and operated parks. The largest park network in the country, we’re about authentic Australian holiday experiences and inviting all Aussies to say g’day to more of Australia. We’re on a journey of growth and evolution to reshape the industry, offering the best customer experience underpinned by the best technology. With eyes on domestic and regional tourism like never before we are building a passionate, adaptable, high performance team to deliver holiday memories that put a smile in every g’day.
About The Role
This position involves a mix of indoor and outdoor functions - at times grounds-based with a maintenance focus and at others Front Office Customer and strategic focused. This position is a live-in role with accommodation provided and as such, you will have a hands-on approach. Your responsibilities will span across administrative front office management, to park operations, planning and development.
Responsibilities Will Include, But Not Be Limited To:
- Exceptional customer service - ensure all staff provide excellent service and efficiently handle guest enquiries
- Front Office management - all aspects
- Park Operations – ensuring the efficient delivery of all services related to running the asset i.e. customer service, grounds management and cleaning. You will ensure a team culture is built to consistently provide customers with a beautiful, safe and well maintained park
- Marketing - review and administration of third party websites, local area marketing and assistance with revenue and yielding
- Given the nature of our business and care for customers an on-call roster will form part of the job requirements
Skills & Experience
We are looking for an individual with the ability to develop park team members and lead the park in the Manager's absence. You will be able to prioritise your workload to achieve daily outcomes whilst also understanding the big picture, always with the customer as the priority. You will bring to the role:
- Demonstrated skills and experience in hospitality management or other related industries
- Proven and demonstrated experience in managing, developing and training staff
- Strong computer skills, especially in the MS Office suite
- Proven experience in general building maintenance and grounds work
- A flexible attitude to work, and work hours (including weekends and after hours)
- Knowledge and understanding of WHS and responsibilities
- Previous experience with RMS or similar reservations systems will be held in high regard
- A love of customer facing communication, tourism and ideally the outdoors and the desire to be part of a regional town
Benefits
- Discounted accommodation for you, your family & friends at over 300 G'Day Group holiday parks nationally.
- Discounts with our G’Day Rewards Partners including gym memberships, flights, petrol, car and camper van hire, car servicing and more!
- Service recognition awards
- Access to Employee Assistance Program (EAP)
- Internal promotions and opportunities
Assistant Manager in Hotham Heights employer: G'day Group
G'day Group is an exceptional employer, offering a vibrant work culture at McCracken Country Club where creativity and teamwork thrive. With flexible hours, opportunities for internal promotions, and a range of employee benefits including discounted accommodation and wellness programs, we are dedicated to fostering a supportive environment that encourages personal and professional growth. Join us in creating unforgettable experiences while enjoying the beautiful surroundings of regional Australia.
