At a Glance
- Tasks: Support an Aussie insurance team with renewals, quotes, and policy management.
- Company: Join GBSS, a chill BPO that values collaboration and growth.
- Benefits: Health coverage, paid leave, and a balanced work-life environment.
- Other info: Dynamic role with opportunities for career advancement.
- Why this job: Make a real impact in the insurance industry while developing your skills.
- Qualifications: 2+ years in Australian general insurance and strong attention to detail.
The predicted salary is between 49500 - 60500 $ per year.
As our Offshore Insurance Broking Support Officer, you’ll provide essential operational and administrative support to an Australian insurance broking team. From managing policy renewals and obtaining insurance quotations to processing endorsements and maintaining accurate policy records, you’ll help ensure insurance transactions are handled efficiently and accurately. If you have Australian general insurance experience and enjoy working with detailed documentation, this could be the next step in your career!
At GBSS, we’re not your average BPO—we believe work should be fulfilling, not draining. We’re all about empowering you to grow, learn, and thrive in a culture that’s supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let’s make things happen! Grow with GBSS, where your potential meets opportunity.
As an AU Insurance Broking Support Officer, you’ll help keep insurance processes organised, accurate, and on track. Your day-to-day will include:
- Insurance Renewals & Quotations: Prepare renewal reviews by checking expiring policies, premiums, coverage, excesses, and policy conditions, and identifying discrepancies or material changes for broker review. Obtain renewal and alternative market quotations through Sunrise, SCTP, and approved insurer portals, prepare quotation comparisons, and follow up on outstanding quotations and renewal deadlines.
- Policy Endorsements: Prepare policy amendments and endorsements, obtain quotations, and calculate additional or return premiums for changes to sums insured, insured assets, and policy details. Process approved amendments and maintain accurate records of policy changes in accordance with broker instructions and established procedures.
- Invoicing & Documentation: Prepare invoices, credit notes, and adjustments for new business, renewals, and endorsements, ensuring premiums, commissions, broker charges, and statutory charges are accurately recorded. Generate policy schedules, certificates of currency, and supporting documentation for broker review and approval before release.
- Policy Administration & Compliance: Maintain accurate client and policy records in WinBEAT and other approved systems, organise insurance documents and correspondence, and keep renewal statuses and outstanding tasks up to date. Follow established procedures, confidentiality requirements, and applicable Australian financial services regulations, working under authorised broker supervision and obtaining documented approval for transactions requiring authorisation. Escalate errors, coverage concerns, discrepancies, client complaints, and potential compliance breaches to the responsible broker.
About You
Required Experience:
- At least 2 years of experience in Australian general insurance
- Hands-on experience in insurance renewals, quotations, endorsements, and policy processing
- Strong attention to detail, numerical accuracy, and organisational skills
- Good written and verbal English communication skills
- Ability to manage deadlines, follow broker instructions, and maintain confidentiality
Nice to Have:
- Experience with Sunrise, SCTP, WinBEAT, or similar insurance systems
- Background in Australian insurance broking support or administration
- Familiarity with Australian insurance processes and regulatory requirements
Why Join Us?
- Health coverage for you and one dependent
- Paid leave benefits for your well-deserved time off
- A work environment that supports work-life balance
- Specific client-initiated benefits
Insurance Broking Support Officer – Onsite employer: GBSS
GBSS fosters a supportive and collaborative work culture, empowering employees to grow and thrive in their roles. The company values detail-oriented individuals who excel in fast-paced environments and offers opportunities for professional development within the property management and insurance sectors. Employees can expect a fulfilling work experience that emphasizes teamwork and operational success.
