At a Glance
- Tasks: Support clients with onboarding, documentation, and general administration tasks.
- Company: Patison Accountants and Advisors, a supportive and collaborative firm.
- Benefits: Competitive salary, stable full-time role, and a friendly team environment.
- Other info: Office-based role in Warragul with excellent career growth opportunities.
- Why this job: Join a growing team and make a real difference for small businesses.
- Qualifications: Experience in administration or customer service, strong communication skills.
The predicted salary is between 57000 - 65000 $ per year.
About the Company
Patison Accountants and Advisors are an accounting, tax and business advisory firm with offices in Warragul and Mulgrave. They're passionate about empowering small business clients with practical, forward-thinking advice – and equally passionate about looking after their own team. Patison fosters a workplace where people feel supported, challenged and genuinely enjoy what they do. The team is down-to-earth, highly collaborative, and driven by a shared belief that smart work leads to better balance. The firm is in an exciting growth phase and is now looking for a Client Support Administrator to join the team and grow with them.
About the Role
Working as part of a team of six administration professionals, you will provide day-to-day administrative and client support, with a key focus on new client onboarding, documentation and maintaining accurate records. The role also includes responding to client enquiries, general administration and assisting with basic IT troubleshooting. You'll regularly deal with clients both in person and over the phone, so patience, professionalism and a friendly approach are important. This is a fully office-based role in Warragul, Monday to Friday, 8:45am – 5:15pm, suited to someone who enjoys a consistent administration role and being part of a close-knit team.
Duties and Responsibilities
- Manage the new client onboarding process from initial contact through to establishment
- Collect and maintain accurate client information and documentation
- Communicate with new and existing clients via phone, email and face-to-face
- Provide a friendly, professional, and patient first point of contact for clients
- Complete general administration and data entry tasks
- Assist with basic IT troubleshooting and resolve common user issues where possible
Skills and Experience
- Previous administration, reception, customer service or office experience
- Strong communication and interpersonal skills
- Excellent attention to detail and organisational ability
- Exceptional computer skills, particularly with Microsoft Office (Outlook, Word and Excel)
- Experience with Xero XPM would be advantageous, but not essential
- A strong customer service mindset and a professional presentation
Benefits
- Competitive salary package of $60,000–$70,000 + superannuation
- Stable, permanent full-time opportunity
- Join a friendly and established team
- Work in a professional, face-to-face environment in Warragul
Visa holders will also be required to provide evidence of their Rights to Work in Australia to be considered for this position. Please note sponsorship is not available for this role.
Client Support Administrator in Warragul employer: GBS Recruitment
GBS Recruitment offers a supportive and collaborative work environment, focusing on empowering professionals in the legal field. The company provides opportunities for career advancement, particularly for those looking to take on leadership roles or manage diverse caseloads. With tailored remuneration packages and potential relocation assistance, GBS Recruitment is committed to fostering growth and stability for its employees.
