As Group Service Manager, you'll be responsible for the full-service operation across 7 premium and emerging brands — driving performance, developing your team and delivering an outstanding customer experience every single day. The brands include Ford, Kia, Mitsubishi, Deepal, Foton, GMSV and Renault.
Key responsibilities
- Lead, mentor and develop your service team to hit and exceed targets
- Drive workshop efficiency, productivity and profitability
- Own the customer experience from first contact to vehicle collection
- Manage department financials, labour rates and cost controls
- Work closely with the Managers and senior leadership team
- Build a culture where performance is expected and excellence is celebrated
About you
- Proven experience as a Service Manager role in automotive
- A leader who sets the standard and holds the team to it
- Strong commercial acumen and an eye for the numbers
- Exceptional communication skills with customers and staff alike
- Someone who thrives in a fast-paced, multi-brand environment
About us
Gateway Automotive Group is one of Wollongong's fastest growing dealer groups with 7 brands and a leadership team that invests in its people.
#J-18808-Ljbffr
Group Service Manager employer: Gateway Automotive Group
At Gateway Automotive Group in Fairy Meadow, we pride ourselves on fostering a supportive and dynamic work environment where quality and teamwork are at the forefront. As a Mechanic Foreman / Quality Control, you'll benefit from ongoing professional development opportunities, a collaborative culture, and the satisfaction of ensuring our vehicles meet the highest standards before they reach our valued customers. Join us and be part of a team that values your expertise and dedication to quality workmanship.
