Gateway Automotive Group – Fairy Meadow NSW
Join the team at Gateway Automotive Group as a Service Advisor. This is a full‐time role based in Fairy Meadow. As a Service Advisor, you will play a key part in ensuring our customers receive an exceptional experience when visiting our automotive service centre. Your role will involve providing expert advice, managing customer expectations, and coordinating the efficient delivery of vehicle servicing and repairs.
What you'll be doing
Greet and assist customers, providing clear communication on service requirements and estimated completion times
Liaise with our team of mechanics to coordinate vehicle servicing and repairs
Provide customers with thorough explanations of required work and associated costs
Process customer payments and maintain detailed service records
Foster positive relationships with customers to encourage repeat business
Handle customer inquiries and complaints in a professional and responsive manner
What we're looking for
Proven experience as a Service Advisor or similar customer-facing automotive role
Strong communication and interpersonal skills, with the ability to provide excellent customer service
Technical knowledge of vehicle maintenance and repair processes
Strong time management and multitasking abilities to coordinate multiple customer requests
A positive, friendly and solutions-focused attitude
Service Advisor in Fairy Meadow employer: Gateway Automotive Group
At Gateway Automotive Group in Fairy Meadow, we pride ourselves on fostering a supportive and dynamic work environment where quality and teamwork are at the forefront. As a Mechanic Foreman / Quality Control, you'll benefit from ongoing professional development opportunities, a collaborative culture, and the satisfaction of ensuring our vehicles meet the highest standards before they reach our valued customers. Join us and be part of a team that values your expertise and dedication to quality workmanship.
