At a Glance
- Tasks: Manage patient interactions, schedule appointments, and ensure smooth clinic operations.
- Company: Join a compassionate gastroenterology clinic in the vibrant Gold Coast community.
- Benefits: Full-time role with opportunities for professional growth and a supportive team environment.
- Other info: Occasional travel between clinic locations may be necessary.
- Why this job: Make a real difference in patient care while working in a dynamic healthcare setting.
- Qualifications: 1 year of medical administration experience and strong communication skills required.
The predicted salary is between 40500 - 49500 $ per year.
Gastroenterology Clinics Gold Coast – Benowa QLD
Join our dynamic gastroenterology clinic located in the vibrant Gold Coast community, where compassionate patient care meets excellence in medical service.
About us:
Our gastroenterology clinic is committed to providing comprehensive and compassionate care to patients with gastrointestinal conditions in the Gold Coast region. With a focus on excellence in medical service and patient satisfaction, our clinic offers a welcoming and supportive environment for both patients and staff. Join our team and be part of a dynamic healthcare community dedicated to improving the lives of our patients.
Our clinic has operations in two locations: Benowa, Gold Coast and Tugun, Gold Coast. Occasional travel to the alternative clinic may be necessary when needed.
About you:
We are currently seeking a dedicated and experienced medical receptionist to join our team on a full‑time basis. The ideal candidate will possess:
- A minimum of 1 year of medical administration experience is required.
- Exceptional communication and interpersonal skills, with the ability to interact courteously and effectively with patients, staff, and visitors.
- Proficiency in computer skills and experience with medical software systems (e.g., Gentu).
- Strong attention to detail and accuracy in data entry and administrative tasks.
- Ability to manage high volume phone enquiries.
- Ability to efficiently task shift and prioritise tasks in a fast‑paced environment.
- Professionalism, reliability, and a positive attitude towards teamwork and collaboration.
Responsibilities:
- Work closely with the practice manager to assist in managing day‑to‑day operations, including opening, and closing procedures, patient management, and ensuring compliance with company policies and procedures.
- Greet patients and visitors in a warm and friendly manner, always providing excellent customer service.
- Answer phone calls, schedule appointments, and manage patient enquiries and requests.
- Verify patient information, insurance coverage, and process necessary paperwork accurately and efficiently.
- Maintain electronic medical records and ensure confidentiality of patient information in compliance with privacy regulation.
- Coordinate with clinical staff and providers to ensure smooth patient flow and efficient clinic operations.
- Assist with billing and insurance‑related tasks, including processing payments and submitting claims to Medicare, DVA and other third‑party insurers.
- Perform general administrative duties such as filing, scanning, and maintaining office supplies.
- Using your creativity and experience to create more efficient medical processes and procedures.
Key attributes of a successful candidate:
- Friendly and approachable demeanour with a strong commitment to patient satisfaction.
- Healthcare administrative experience will be accepted in lieu of specific medical receptionist experience.
- Efficient and organised, with excellent time management skills.
- Ability to work independently as well as part of a team.
- Adaptability and willingness to learn new tasks and procedures.
- Integrity and professionalism in handling sensitive patient information.
- Knowledge of Gentu Software (desirable).
- Experience with Gentu or similar medical practice management software (e.g., Best Practice, Genie, PracSoft).
- Must have permanent Australian work rights.
Join our team and contribute to providing high‑quality care and support to patients in the Gold Coast community.
Senior Medical Receptionist employer: Gastroenterology Clinics Gold Coast
Join our vibrant gastroenterology clinic in Benowa, Gold Coast, where we prioritise compassionate patient care and excellence in medical service. As a Senior Medical Receptionist, you'll thrive in a supportive work culture that values teamwork and professional growth, with opportunities to enhance your skills in a dynamic healthcare environment. Enjoy the unique advantage of working in a community-focused clinic that is dedicated to improving patient lives while fostering a positive atmosphere for staff.
Contact Details:
Gastroenterology Clinics Gold Coast Recruitment Team
