At a Glance
- Tasks: Build and manage relationships with senior clients, ensuring they maximise their Gartner subscription.
- Company: Join Gartner, a globally recognised leader in business insights and technology.
- Benefits: Enjoy competitive pay, flexible hybrid work, and world-class benefits.
- Other info: Inclusive culture with limitless opportunities for personal and professional growth.
- Why this job: Make a real impact by guiding leaders through their AI journeys.
- Qualifications: 1-4 years of relevant experience and strong communication skills required.
The predicted salary is between 62100 - 75900 $ per year.
What makes Gartner a great place to work? We're recognized worldwide as a great place to work year after year. Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. In our collaborative and supportive culture, you’ll make deep connections with colleagues, clients and the communities in which we live and work. You'll have the autonomy to get your work done with the flexibility you need to achieve your best.
About the role: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.
What you will do:
- Build, develop and manage relationships with a variety of Senior C-levels in IT practices, ensuring they are successful in the utilization of their Gartner subscription, resulting in client satisfaction, retention, and growth.
- Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
- Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership.
- Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
- Conduct regular reviews of client book of business looking into performance and key client engagement metrics.
What you will need:
- Australia citizenship is required due to business demand.
- 1-4 years’ relevant professional and/or internship experience.
- Proven track record of success fueled by a passion for delighting clients.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
- Bachelor’s or Master’s degree preferred.
What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Client Success Partner in Sydney employer: gartner
Gartner is an exceptional employer that fosters a collaborative and inclusive work culture, providing Account Executives with unparalleled opportunities for professional growth and development. With a competitive salary, uncapped commission structure, and world-class training programs, employees are empowered to thrive in a dynamic environment that values their contributions. Located at the forefront of the AI revolution, Gartner offers a vibrant community where you can make a meaningful impact while working alongside remarkable individuals who share your passion for innovation.
