A Gartner conference is a series of business and technology events hosted globally by Gartner, a leading research and advisory firm. These events are designed for C-suite executives, Chief Information Officers (CIOs), and senior leaders across fields like IT, cybersecurity, HR, finance, and marketing.
About the role
The Client Success team member aligns with the sales team to deliver value to clients and ensure they have conviction to renew and grow their partnership with the Gartner/Evanta conference business. This is a critical role that drives client retention and builds a strong foundation for growth.
Key responsibilities
Serve as primary point of contact for clients as it relates to client onboarding and maximizing the components of their sponsorship package whether virtual or live conference (logo, booth, registration, product literatures, promotional banners)
Understand the exhibit products and act as trusted advisor during the course of an event cycle to assure best use of each purchased product offering
Support approximately 120 exhibitor-clients per year across 4-5 conferences
Collaborate effectively with the wider conference business: operations, content, program management and marketing teams to enable the success of clients
Partner with the Event Sales Organization to drive satisfaction, account retention and growth
Cultivate and expand existing business relationships through frequent pro-active client interactions to understand client's business, industry and mission critical priorities
Drive high client call activity to ensure timely on-boarding and pro-active service delivery pre-event, onsite and post-event
Evaluate and track the client experience at every conference allowing for improved processes and actions
Provide evidence of value received as confirmed by the client to be utilized in driving the renewal
Join Event Sales Account Executive on client calls and meetings as needed to support sales or secure a renewal
About you
1-3 years of experience in a client-facing role
Passionate about service delivery and driven by client success
Strong business acumen
Ability to receive, interpret and react to client requests in a customer focused manner and high degree of professionalism
Highly organized with a strong attention to detail
Excellent written and verbal communication skills including presentation skills and persuading others
Ability to manage multiple deadlines, prioritize and work under pressure
Ability to work independently and within a team
Proficiency in the MS Office suite and G-suite
Willingness to travel and offer onsite event support to clients (4-6 events a year)
What we offer?
Competitive remuneration package and performance bonus.
A range of employment benefits including Private Health Insurance.
An amazing, modern office (North Sydney) with bonus harbour views!
Outstanding internal onboarding, training, and Professional Development programs and opportunities.
A truly flexible work environment with combined days in the office or working from home.
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Client Success Partner: Global Conferences in North Sydney employer: gartner
Gartner is an exceptional employer that fosters a collaborative and inclusive work culture, providing Account Executives with unparalleled opportunities for professional growth and development. With a competitive salary, uncapped commission structure, and world-class training programs, employees are empowered to thrive in a dynamic environment that values their contributions. Located at the forefront of the AI revolution, Gartner offers a vibrant community where you can make a meaningful impact while working alongside remarkable individuals who share your passion for innovation.
