At a Glance
- Tasks: Build relationships with C-level clients and ensure they get the most from Gartner services.
- Company: Join Gartner, a global leader in business and technology insights.
- Benefits: Enjoy competitive pay, flexible work options, and world-class benefits.
- Other info: Be part of a diverse team in a supportive and inclusive culture.
- Why this job: Make a real impact by helping clients succeed with innovative solutions.
- Qualifications: Looking for passionate individuals with strong communication and collaboration skills.
The predicted salary is between 41850 - 51150 $ per year.
About the role: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.
What you will do:
- Build, develop and manage relationships with a variety of Senior C-levels in IT practices, ensuring they are successful in the utilization of their Gartner subscription, resulting in client satisfaction, retention, and growth.
- Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
- Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership.
- Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
- Conduct regular reviews of client book of business looking into performance and key client engagement metrics.
What you will need:
- Australia citizenship is required due to business demand.
- 6 months+ relevant professional and/or internship experience.
- University graduates with strong internship experiences are also welcomed.
- Proven track record of success fueled by a passion for delighting clients.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
- Bachelor’s or Master’s degree preferred.
Client Success Associate employer: Gartner, Inc.
Gartner is an exceptional employer that fosters a collaborative and inclusive work culture, offering competitive salaries and comprehensive benefits including generous paid time off and professional development opportunities. With a strong focus on employee growth and a commitment to diversity, Gartner empowers its associates to thrive in a dynamic environment at the forefront of the AI revolution, making it an ideal place for those looking to make a meaningful impact in their careers.
