At a Glance
- Tasks: Manage the HELF program and provide top-notch customer service to residents and families.
- Company: Join Garden Village, a leading aged care provider with over 45 years of community support.
- Benefits: Full-time role with competitive hours and the chance to make a real difference.
- Other info: Opportunity for growth in a supportive and dynamic environment.
- Why this job: Be part of a compassionate team that enhances the lives of residents in aged care.
- Qualifications: Experience in aged care or customer service, with strong communication and admin skills.
The predicted salary is between 58500 - 71500 $ per year.
Garden Village is a premier aged care, community service and retirement living provider located in the coastal hub of Port Macquarie.
Garden Village has supported our community for over 45 years and is recognised as an industry leader.
The
HELF Coordinator is responsible for the effective management of HELF service uptake and ongoing subscriptions, including agreements, purchase orders, and maintaining accurate service registers.
The role ensures annual and ad-hoc reviews are completed while delivering high-quality, empathetic, and timely customer service to prospective clients, in line with organisational and regulatory requirements.
In this role you are responsible for managing resident enquiries and delivering high - quality customer service related to Higher Everyday Living Fee (HELF) services.
This role is Full-Time, 76 hours per fortnight.
Key Responsibilities
- Manage the HELF program and offering
- Support residents and families to choose
- Manage agreements and compliance
- Coordinate delivery and billing
- Protect residents and uphold standards
- What You'll Bring
- Experience in aged care, customer service, finance/administration or a related field.
- Strong understanding of, or the ability to quickly learn, aged care fees and the Aged Care Act.
- Excellent communication skills and the ability to explain complex information simply.
- High attention to detail with strong administration and record-keeping skills.
- Experience with residential aged care funding, billing or additional/extra services.
- Familiarity with HELF or aged care management and billing systems.
- Knowledge of the aged care regulatory and compliance environment.
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Helf Coordinator in Port Macquarie employer: Garden Village Port Macquarie
Garden Village is an exceptional employer, offering a meaningful role within a respected not-for-profit that has been serving the Port Macquarie community for over 40 years. With a strong focus on employee growth and engagement, you will have the opportunity to shape and implement impactful people programs in a supportive environment, all while enjoying the flexibility of working in the beautiful NSW Mid North Coast. Join us to make a real difference in the lives of our residents and clients, as we invest in our people and foster a culture of recognition and development.
Contact Details:
Garden Village Port Macquarie Recruitment Team
