Gallagher Bassett in Melbourne is seeking a Customer Feedback Officer to ensure high-quality client service by managing media threats, critical incidents and resolving customer complaints within set timeframes.
You will deliver excellent support to the Victorian Business Unit, registering and resolving complaints, and guiding stakeholders through the claims and premium management process in line with WorkSafe guidelines and professional standards.
Customer Experience & Complaints Specialist in Melbourne employer: Gallagher Bassett
Gallagher Bassett is an exceptional employer that prioritises employee wellbeing and professional growth, offering flexible work arrangements and a supportive team culture in the heart of Brisbane CBD. With a commitment to diversity and inclusion, employees are encouraged to thrive through ongoing education, recognition programs, and unique benefits like additional purchased leave and a birthday club. Join us to be part of a purpose-driven team that values your contributions and fosters meaningful connections.
