Gallagher Bassett is seeking a Customer Feedback Officer in Melbourne. The role focuses on delivering high-quality customer service, managing media threats, and driving timely resolution of customer complaints within WorkSafe guidelines.
The successful candidate will register and acknowledge complaints, ensure timely responses, and coordinate with internal stakeholders to mitigate risk and improve service outcomes. A background in claims management or workers' compensation is highly desirable.
Customer Feedback & Incidents Resolution Specialist in Melbourne employer: Gallagher AJG
Gallagher Bassett is an exceptional employer that prioritises employee growth and development, offering a flexible hybrid work environment in the vibrant city of Melbourne. With a strong commitment to customer service and a collaborative work culture, employees are encouraged to thrive in their roles while managing complex liability claims. The company also provides ongoing training and support, making it an ideal place for professionals looking to advance their careers in the insurance sector.
