About Us
CC MART is a growing grocery retailer located in Rosebery, NSW, providing a wide range of groceries, fresh produce, beverages, household goods and Asian food products to the local community.
We are seeking an experienced and motivated Retail Manager to manage the day-to-day operations of our store. This is a full-time permanent position suited to an experienced retail professional with strong business, operational and people management skills.
Key Responsibilities
- Plan, organise and oversee the day-to-day operations of the retail store;
- Determine product mix, stock levels and service standards based on customer demand and sales performance;
- Manage inventory, stock replenishment and stock control to maintain appropriate stock levels and minimise wastage and losses;
- Develop and implement purchasing procedures and liaise with suppliers regarding product range, pricing, quality and delivery arrangements;
- Review product costs, sales performance and market conditions to assist in determining competitive pricing strategies;
- Plan and implement in-store promotions and other sales and marketing initiatives;
- Monitor sales performance, operating expenses and financial transactions and maintain appropriate business records;
- Assist with the preparation and monitoring of store budgets, sales targets and operational costs;
- Recruit, train, roster, supervise and evaluate retail staff;
- Establish and maintain standards for customer service, merchandising, store presentation and daily retail operations;
- Handle customer enquiries and resolve complaints to maintain a high level of customer satisfaction;
- Coordinate and oversee the operations of additional retail locations operated by the business, where required, to ensure consistent operational, service and performance standards across stores;
- Ensure compliance with workplace health and safety requirements and other applicable retail and food handling standards.
Skills and Experience
- A Diploma or higher qualification in Business, Management, Retail Management or a related field;
- At least 3 years of relevant experience in retail management or store management;
- Demonstrated experience in managing day-to-day retail operations;
- Experience in inventory management, purchasing, supplier coordination and stock control;
- Experience in supervising, training and rostering retail staff;
- Good understanding of sales performance, pricing, budgeting and cost control;
- Strong leadership, organisational and problem-solving skills;
- Strong communication and customer service skills; and
- Ability to work effectively in a fast-paced retail environment
