At a Glance
- Tasks: Provide hands-on ICT support and resolve technical issues for a diverse team.
- Company: Join Norship, a leading ship repair provider in Northern Australia.
- Benefits: Gain exposure to ICT environments and professional development opportunities.
- Other info: Enjoy a dynamic role with genuine ownership and career growth.
- Why this job: Make a real impact while supporting Defence and maritime operations.
- Qualifications: Experience in IT support and strong Microsoft 365 skills required.
The predicted salary is between 62100 - 75900 $ per year.
Cairns Based | Supporting Cairns, Darwin & the Wider Varley Group
Norship is one of Northern Australia’s leading ship repair and sustainment providers, supporting Defence, commercial and maritime customers from our facilities in Cairns and Darwin.
As a proud member of the Varley Group, we offer the stability, resources and opportunities that come with being part of one of Australia’s leading privately owned companies.
We are looking for a capable and customer-focused
ICT Support Specialist to become a trusted point of support for Norship and the wider Varley Group.
Based in Cairns, you will help keep our teams connected, productive and secure by resolving technical issues, supporting essential systems and delivering a responsive, practical ICT service.
This is a varied, hands-on opportunity for someone who enjoys solving problems, helping people and taking ownership of issues from first contact through to resolution.
Your work will have a visible impact across a multi-site business supporting Defence, maritime and commercial operations.
About the Role
Reporting to the Senior System Administrator, you will deliver reliable day-to-day support across hardware, software, Microsoft 365, Active Directory, user accounts and network-related issues.
You will work independently, collaborate with teams across the business and help ensure ICT services remain secure, effective and fit for operational needs.
Key Responsibilities
- Provide responsive technical support for hardware, software and network-related issues.
- Troubleshoot Microsoft 365, Active Directory and other business systems.
- Install, configure and maintain computers, printers and peripheral equipment.
- Set up and manage user accounts, permissions, access rights and mailboxes.
- Support employee onboarding through account setup, equipment preparation and user guidance.
- Assist with ICT security controls, system updates and routine maintenance.
- Maintain clear records of support requests, actions and resolutions.
- Manage help desk tickets within agreed service targets.
- Support mobile, landline, domain, web-hosting and ICT equipment requirements.
- Identify ICT risks, take appropriate action and comply with Varley Group policies, procedures and standards.
About You
You are a practical and approachable ICT professional who communicates clearly, stays calm under pressure and enjoys helping people get back to work.
Organised and solutions-focused, you can balance competing requests, work with minimal supervision and follow each issue through to a complete and well-documented resolution.
- Formal qualification in Information Technology or a related field.
- At least two years’ experience as an IT Support Specialist or in a similar role.
- Strong Microsoft 365 administration experience, including Exchange Online, Microsoft Teams, Share Point Online and One Drive.
- Sound knowledge of Active Directory management and user administration.
- Experience supporting Windows desktop and server environments and WAN environments.
- Strong troubleshooting and problem-solving capability across hardware, software and network issues.
- Understanding of cyber security principles, information security best practice and relevant protocols.
- Strong organisation and prioritisation skills, with the ability to work independently and manage competing priorities across multiple locations.
- Excellent communication, interpersonal and customer service skills.
- Ability to understand and support Norship's Defence Industry Security Program (DISP) obligations and Defence cyber security requirements.
- Ability to successfully complete a National Police Check to obtain Defence security clearances.
- Current driver's licence.
Why Join Norship?
- Hands-on role supporting a diverse and operationally important business.
- Exposure to ICT environments across Cairns, Darwin and the wider Varley Group.
- Opportunity to work across user support, systems administration, security and infrastructure.
- Varied work with genuine ownership and visible impact.
- Be part of an established Australian-owned group supporting Defence, maritime and commercial operations.
- Strong focus on cyber security, business improvement and technology innovation.
- Exposure to Defence, maritime and industrial environments.
- Security & Professional Development
- Technology and cyber security are critical to Norship's operations and Defence industry obligations.
- The successful candidate will play an active role in supporting the organisation's cyber security maturity, DISP requirements and information security obligations.
- As part of the role, the Systems & Technology Coordinator will undertake relevant professional development, including Information Technology Security Officer (ITSO) training, to support Norship in maintaining compliance and keeping abreast of evolving Defence cyber security requirements.
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ICT Support Specialist employer: G H Varley Pty Limited
Varley Group is an exceptional employer, offering a unique opportunity for Heavy Vehicle Mechanics to work on specialised Defence vehicles at RAAF Base Williamtown. With a strong focus on employee growth, competitive benefits including a company vehicle and ongoing training, and a supportive team culture, Varley Group ensures that its employees thrive in a rewarding and meaningful career while contributing to critical Defence operations.
