Blackhawk Network is seeking an APAC Customer Experience & Support Lead in Melbourne (Richmond) to drive day-to-day service excellence across APAC. You will work with cross-functional teams and vendors to ensure SLA and KPI delivery while balancing customer satisfaction, partner outcomes, and cost efficiency.
The role emphasizes ownership, process optimization, and ongoing CX/UX improvements, including training, knowledge base updates, and initiative-driven projects. Travel may be required.
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