At a Glance
- Tasks: Lead complex software delivery for major clients and manage a team of Delivery Managers.
- Company: Dynamic SaaS business focused on innovative enterprise solutions.
- Benefits: Hybrid work model, career growth opportunities, and a supportive team environment.
- Other info: Fast-paced environment with opportunities to influence delivery practices.
- Why this job: Make an impact by driving successful software implementations for top organisations.
- Qualifications: Experience in SaaS delivery and strong leadership skills required.
The predicted salary is between 117000 - 143000 $ per year.
- Lead Software Delivery Manager
- Sydney CBD | Hybrid
Join a growing Saa S business delivering complex enterprise software implementations to some of Australia's largest organisations.
This is a hands-on leadership role where you'll take ownership of strategic customer accounts while leading and developing a team of Delivery Managers.
You'll remain close to delivery, own outcomes across multiple enterprise customers, step into complex situations when required, and help build a more predictable and commercially disciplined delivery function.
This role will suit someone who enjoys customer-facing delivery, leading people, solving complex problems, and operating in environments where priorities shift and not everything is fully defined.
The Opportunity
- Lead delivery across multiple enterprise customer accounts
- Manage strategic software implementation programmes and portfolios valued between $5m and $15m+
- Own delivery outcomes across scope, timelines, budget, quality and customer satisfaction
- Act as the escalation point for complex delivery challenges and at-risk engagements
- Directly manage and coach a team of Delivery Managers
- Conduct regular 1:1s, performance reviews and capability development activities
- Provide delivery assurance across multiple accounts and intervene when delivery, customer or commercial outcomes are at risk
- Balance customer expectations, delivery constraints, commercial outcomes and business priorities
- Drive stronger delivery discipline, forecasting, reporting and accountability across the portfolio
- Partner closely with Product, Engineering and Executive stakeholders
- Build trusted customer relationships while maintaining commercial and delivery accountability
- Contribute to the ongoing development of delivery practices as the business continues to grow
What We're Looking For
- Experience delivering complex Saa S, enterprise software, ERP, workforce management or configurable platform implementations
- Experience managing external enterprise customers through large-scale software delivery programmes
- Direct people leadership experience managing Delivery Managers, Project Managers or equivalent senior delivery professionals
- Experience conducting performance management, coaching and capability development
- Experience managing multiple customer accounts or delivery portfolios simultaneously
- Strong commercial ownership across budgets, revenue, margin, forecasting and customer outcomes
- Experience delivering programmes or portfolios valued at $5m+
- Strong stakeholder management skills, including engagement with executive-level customers
- Experience making trade-off decisions across competing customer, delivery and commercial priorities
- Comfortable operating in fast-moving environments where priorities shift and ambiguity exists
- Strong delivery leadership combined with a hands-on approach to execution
- Experience managing escalations and difficult customer conversations
- Nice To Have
- Insurance industry experience
- Experience delivering configurable platforms or ERP-style solutions
- Consulting or professional services background
- Agile delivery experience
- Why Apply
- Lead complex enterprise software implementations for well-known organisations
- Take ownership of strategic customer relationships and delivery outcomes
- Influence how delivery operates across a growing Saa S business
- Work alongside experienced delivery, product and engineering leaders
- Join a business investing heavily in delivery capability, customer outcomes and future growth
- Hybrid working environment with long-term career progression opportunities
Lead Delivery Manager employer: Fyndr Group
Fyndr Group is an exceptional employer, offering a dynamic work environment in the heart of Sydney CBD with a hybrid model that promotes work-life balance. As a Quality Assurance Lead, you will have the opportunity to shape the QA strategy for a growing SaaS platform, while enjoying competitive remuneration and clear pathways for career advancement within a collaborative and innovative team culture.
