At a Glance
- Tasks: Manage online orders, assist customers via chat and email, and pack tile samples.
- Company: Future Tile, a vibrant online tile store based in Brisbane.
- Benefits: $60,000 to $65,000 salary, full-time hours, weekends off, and training provided.
- Other info: Opportunity for real ownership in a growing business with a supportive culture.
- Why this job: Join a small team and gain hands-on experience in e-commerce operations.
- Qualifications: Experience in customer support or retail operations is a plus; organised and friendly attitude required.
The predicted salary is between 63000 - 77000 $ per year.
Future Tile is an online tile store based in Brisbane. Most of our customers shop on our website, and we deliver tiles to homeowners, builders and trades across Australia. Our showroom and warehouse in Fortitude Valley is where customers come to see tiles in person and where we pack samples and get orders ready. We’re a small team that builds a lot of its own systems, so you’ll see how an e-commerce business runs from the inside.
The role involves keeping our online orders moving and looking after our customers. Most of your day is online: answering live chat and email, following orders from checkout to delivery, and solving problems before they reach the customer. The rest is hands-on, like packing samples, getting pickups ready and helping walk-in customers in the showroom.
What you’ll do:
- Answer customer enquiries by live chat, email and phone: product questions, quantities, stock, order updates and delivery times
- Manage orders end to end: confirm stock with suppliers, raise purchase orders, book freight and track deliveries until they arrive
- Handle delays, damaged deliveries and returns with care and follow-through
- Pick, pack and send tile samples, and prepare customer pickups
- Keep product, stock and order data accurate in our online store and internal systems
- Help customers in the showroom when they visit
About you:
- Experience in e-commerce customer support, online retail operations, customer service or logistics
- Shopify or similar platform experience is a plus, and so is tiles, flooring or building supplies, but neither is essential
- Clear and friendly in writing and on the phone
- Organised. You close loops and don’t let orders slip
- Quick on a computer and comfortable learning new software
- Happy to lift boxes of tiles up to about 15kg
- Full working rights in Australia
What we offer:
- $60,000 to $65,000 + super, full time
- Monday to Friday, weekends off
- A small, growing online business where your work is seen and you get real ownership
- Full training on our products, systems and suppliers
- Fortitude Valley location, a short walk from the train station
E-commerce Customer Support & Operations Assistant in Brisbane employer: Future Tile
Future Tile offers a dynamic work environment where employees can gain hands-on experience in e-commerce operations and customer support. The company fosters a collaborative culture, allowing team members to contribute to building systems that enhance business efficiency. With opportunities for professional growth and a focus on customer satisfaction, Future Tile is an attractive employer for those looking to develop their skills in the online retail space.
