At a Glance
- Tasks: Provide remote and onsite IT support while managing customer systems.
- Company: Proudly Australian-owned tech company with over 40 years of experience.
- Benefits: Competitive salary, ongoing training, and opportunities for career growth.
- Other info: Enjoy team-building events and exposure to various IT environments.
- Why this job: Join a supportive team and work with diverse technologies across Australia.
- Qualifications: Hands-on experience with Microsoft 365 and troubleshooting skills required.
The predicted salary is between 62100 - 75900 $ per year.
Future Business Technology Group – Southport QLD
You'll work across a broad range of customer environments, providing remote and onsite support while helping manage their day-to-day IT systems.
The position is based in Southport CBD, with periodic travel to our Brisbane office and customer sites across South East Queensland.
Key responsibilities
- Level 1 and Level 2 remote and onsite support
- Microsoft 365 administration, including Entra ID, Exchange, Share Point, Intune and Defender
- Windows and mac OS workstation and server environments
- User onboarding, offboarding, accounts and permissions
- Network troubleshooting across routers, firewalls, switches, Wi‐Fi, VLANs, DNS and DHCP
- Managing customer devices and assets through RMM platform
- Endpoint security, cybersecurity monitoring and remediation
- Backup monitoring, troubleshooting and management
- Microsoft 365, workstation, network and hardware deployments
- Hosted Vo IP phone system and handset support
About you
- Solid hands‐on experience with Microsoft 365 administration
- Experience with Windows and mac OS environments
- Microsoft Intune, Defender, Entra ID, Exchange and Share Point experience
- Networking and Wi‐Fi troubleshooting
- Endpoint security and backup solutions experience
- RMM and remote support tools experience
- Hardware and software troubleshooting
- Basic Vo IP and business telephony knowledge
- Current Australian Driver's Licence
About us
- FBT Group is a proudly Australian-owned technology company with over 40 years in business.
Starting in business communications and telecommunications, we've continued to evolve with technology and today provide Managed IT, Microsoft 365, Cyber Security, Cloud, Networking, Backup and Business Telephony solutions to customers across Australia.
With offices in Southport CBD and Brisbane Southside, we're a growing team of experienced professionals.
- Competitive salary based on experience and qualifications
- Southport CBD office location
- Varied work across IT, Cloud, Cyber Security, Networking and Telecommunications
- Exposure to customers and environments across Australia
- Mix of helpdesk, onsite and project work
- Ongoing training and support for relevant industry certifications
- Genuine opportunity to grow your technical career
- Supportive and experienced team
- Annual team-building events, including overseas team trips
Level 2 IT Support Technician / Systems & Network Administrator in Gold Coast employer: Future Business Technology Group
FBT Group is an exceptional employer located in the vibrant Southport CBD, offering a competitive salary and a dynamic work environment that fosters professional growth. With a strong focus on ongoing training and support for industry certifications, employees are encouraged to advance their technical careers while enjoying a supportive team culture and varied work across IT, Cloud, Cyber Security, and Telecommunications. The company also values team cohesion through annual events, including exciting overseas trips.
Contact Details:
Future Business Technology Group Recruitment Team
