At a Glance
- Tasks: Provide hands-on technical support and mentor junior technicians while resolving customer issues.
- Company: Fusion Technology Solutions, a dynamic tech company in Sydney CBD.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Exciting projects and after-hours on-call responsibilities for those seeking challenges.
- Why this job: Join a collaborative team and make a real difference in IT support across multiple cities.
- Qualifications: Experience in technical support and strong problem-solving skills required.
The predicted salary is between 82800 - 101200 $ per year.
Fusion Technology Solutions – Sydney CBD NSW is seeking a senior hands-on technical support specialist.
You will handle tickets, engage with customers daily, and act as an escalation point between support and engineering/provisioning teams.
The role includes mentoring L1/L2 technicians, defining troubleshooting standards, and collaborating with the Service Desk Manager.
Expect site visits and project work across multiple cities, with after-hours on-call as needed.
#J-18808-Ljbffr
Senior IT Support & Escalation Lead – Hybrid in Sydney employer: Fusion Technology Solutions
Fusion Technology Solutions is an exceptional employer located in the vibrant Sydney CBD, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from comprehensive training and mentorship opportunities, particularly in the Senior IT Support & Escalation Lead role, which allows for professional growth while engaging with a diverse range of clients and projects across multiple cities. With a commitment to work-life balance and a supportive team environment, Fusion Technology Solutions stands out as a rewarding place to build a meaningful career.
Contact Details:
Fusion Technology Solutions Recruitment Team
