At a Glance
- Tasks: Assist customers with enquiries, process orders, and coordinate deliveries in a dynamic sales environment.
- Company: Join Smartair Diffusion, an innovative Australian business focused on air quality solutions.
- Benefits: Supportive team culture, training opportunities, and career growth in a thriving industry.
- Other info: Enjoy a friendly workplace with opportunities for learning and professional development.
- Why this job: Make a real difference in customer satisfaction while developing valuable skills in sales and technical knowledge.
- Qualifications: Experience in sales or customer service is a plus; strong communication and organisational skills are essential.
The predicted salary is between 49500 - 60500 $ per year.
Smartair Diffusion is an Australian business specialising in innovative air diffusion products that improve indoor comfort, air quality and energy efficiency. Through our SMARTEMP® range, we design and supply high-performance products for commercial and industrial buildings across Australia and international markets. As part of the broader Fusion Modulair Group, we combine the personal, supportive environment of a close-knit team with the opportunities and resources of an established international business.
About the Role
We are looking for a friendly, organised and customer-focused Internal Sales Coordinator to join our Sydney team. This is a varied role combining customer service, internal sales and sales administration. You will be an important point of contact for our customers and distributors, helping them with product enquiries, quotations, orders and delivery coordination. You will work closely with our sales, technical and operations teams to ensure customers receive responsive, professional service. You don’t need to be an HVAC expert to succeed in this role. Experience reading basic mechanical schedules and drawings would be an advantage, but it’s not essential. We’ll provide product training and ongoing support to help you build your technical knowledge and confidence in the role.
What You’ll Be Doing
- Responding to customer and distributor enquiries by phone and email.
- Preparing quotations, processing sales orders and coordinating deliveries.
- Building positive relationships with customers and supporting their ongoing requirements.
- Following up quotations and sales enquiries to help convert opportunities into orders.
- Working with our technical, sales and warehouse teams to ensure customer requirements are met.
- Maintaining accurate customer information, pricing and order records.
What We’re Looking For
We are looking for someone who enjoys helping customers, takes pride in their work and can comfortably manage a busy and varied workload. Ideally, you will bring:
- Experience in internal sales, sales administration, customer service or a similar role.
- Strong communication skills and a friendly, professional phone manner.
- Excellent organisational skills and attention to detail.
- Confidence using Microsoft Office and learning business systems.
- A proactive, positive approach and a willingness to learn.
- Experience in HVAC, building products, electrical, plumbing, manufacturing or industrial supplies would be an advantage, but is not essential.
- Experience with Cin7 or other ERP systems would also be beneficial, although training will be provided.
Most importantly, we value someone who is dependable, enjoys working as part of a team and takes genuine pride in providing excellent customer service.
Why Join Smartair?
- Supportive Team Environment: Work alongside experienced colleagues in a collaborative and friendly workplace.
- Learn and Develop: Receive training in innovative technical products and develop valuable industry knowledge.
- Career Opportunities: Build your skills in internal sales, technical sales and customer account management, with opportunities as the business grows.
- Established Australian Business: Be part of an innovative group with Australian-developed products and an international customer base.
Internal Sales Representative in Sydney employer: Fusion HVAC Pty
Fusion Modulair is an exceptional employer, offering HVAC Service Technicians the opportunity to work on prestigious projects with high-quality equipment in a supportive and professional environment. Our commitment to employee growth is evident through on-the-job training for apprentices and opportunities to engage in exciting project work, all while being part of a team that values craftsmanship and innovation in the HVAC industry.
