At a Glance
- Tasks: Drive B2B sales and deliver top-notch customer service in a dynamic environment.
- Company: Join Fuseco, a leading importer of electrical safety products with a vibrant culture.
- Benefits: Competitive salary, bonuses, professional development, and a supportive team atmosphere.
- Other info: Enjoy a fun workplace with great people and opportunities for career growth.
- Why this job: Be part of a market leader where your ideas matter and you can make an impact.
- Qualifications: 5 years in B2B sales or customer service; technical aptitude is a plus.
The predicted salary is between 70000 - 80000 $ per year.
Are you a driven B2B Internal Sales / Customer Service professional looking to advance your career with a true industry leader? For 30 years, Fuseco has stood as a premier importer and distributor of specialist electrical safety products across Australia and New Zealand. We are currently experiencing sustained sales growth and require a dedicated Internal Sales / Customer Service Consultant to join our fun, vibrant Cheltenham office.
This exciting role is at the centre of what our company is known for - the delivery of the best customer care in our industry. In this high-impact role, you will serve as the crucial commercial link between our technical experts and our expansive B2B customer base.
As part of our Internal Sales / Customer Service team, you will be working alongside the best customer service talent in our industry. This vital role requires someone who is dedicated and has a minimum of 5 years of inbound sales or customer service experience under their belt. Although no electrical product experience is required, the successful candidate must have experience in previous roles where technical or detailed product information was learned, applied & communicated to customers.
The Role
- Execute end-to-end B2B sales processes, encompassing precise quoting, customer service and relationship management to an existing customer base.
- Resolve technical enquiries with the support of internal product experts to come up with product solutions to fit customer requirements.
- Support our team of Business Development Managers with sales activities, such as managing enquiries, quoting and follow ups.
- Manage and proactively nurture long-term relationships within an established portfolio of electrical wholesalers and contractors.
What You Will Need
- B2B Experience: Demonstrated track record of success in an internal sales, account management, or high-volume sales support environment.
- Technical Aptitude: Proven cognitive ability to learn, retain, and apply technical product information to manage customer enquiries and quotes.
- Operational Excellence: Meticulous attention to detail, coupled with high proficiency in CRM utilisation to process enquiries, quotes & sales orders.
- Communication Mastery: High emotional intelligence and active listening skills to navigate complex client demands and build lasting rapport.
- Agility & Resilience: A proactive, solutions-oriented mindset capable of thriving under pressure and deliver within our 4hr customer response commitment.
(Note: Applicants must possess appropriate Australian or New Zealand working rights).
What We Offer
- Competitive Remuneration: $70,000 - $80,000 base salary + Superannuation + transparent Team Performance Bonuses.
- Professional Development: Uncapped access to comprehensive technical training and mentorship from pre-eminent industry experts.
- Empowerment: A workplace that actively encourages your ideas, involves you in key decisions, and fosters true cross-departmental teamwork.
- Stability & Growth: Long term career security with a highly successful, growing market leader prioritising internal promotion.
This position is based in our Melbourne (Cheltenham) office and reports to the Internal Sales Manager.
Salary: $70k - $80k (depending on experience) + Company Bonus + Superannuation.
B2B Internal Sales & Customer Service Specialist in Melbourne employer: Fuseco
Fuseco is an exceptional employer that prioritises the growth and well-being of its employees, offering a vibrant work culture in Cheltenham where teamwork and innovation thrive. With competitive remuneration, comprehensive training, and a commitment to internal promotion, employees are empowered to make a meaningful impact while enjoying a supportive environment filled with camaraderie and a touch of humour. Join us at Fuseco, where your career can flourish alongside a market leader in the electrical safety industry.
