At a Glance
- Tasks: Assist customers with orders and provide top-notch service in our showroom.
- Company: Furnx Commercial Furniture, a leader in the furniture industry.
- Benefits: Competitive pay, hands-on experience, and a supportive team environment.
- Other info: Join a dynamic team with opportunities for growth and learning.
- Why this job: Be the face of our brand and make customers' experiences memorable.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 63000 - 77000 $ per year.
Furnx Commercial Furniture – Eastern Creek NSW
Our Customer Service Officer is a role 100% driven by customer requirements. The position is responsible for many aspects of the Sales and Service function at State branch level. The branch office is the customer's first point of contact, and the role requires regular in-person attendance to receive walk-in customers, host showroom visits, and coordinate with delivery drivers attending the site.
Key responsibilities:
- Efficient order entry, maintenance and progression of all orders as required
- Accurate provision of ETAs to customers
- Ensuring product and process knowledge is maintained at an acceptable Furnx standard
- Data entry tasks as required
- Preparation and coordination of customer quotes as required
- Acting as the branch's first point of contact for customers, showroom visitors and delivery drivers attending the site in person
- Facilitating in-person customer order collection and hosting showroom visits at the branch
About you:
- Ability to problem solve
- Ability to prioritise activities
- Ability to work effectively within a team-based environment
WFM experience or knowledge a plus! Warehouse experience or knowledge of transport/logistics a bonus.
Customer Service Rep in Sydney employer: Furnx Commercial Furniture
Furnx Commercial Furniture offers a dynamic work environment where employees play a crucial role in maintaining high service standards. The company values dedication and organization, providing opportunities for professional growth within its logistics and customer service teams. Employees can expect a supportive culture that emphasizes teamwork and efficiency.
Contact Details:
Furnx Commercial Furniture Recruitment Team
