Service Management Officer
Canberra Calleo
Job Description
Job Description
Federal Government Department
Canberra, ACT
Contract Opportunity
We are seeking an experienced Audio Visual Officer to join a Federal Government Department and provide high-quality AV and video conferencing support across multiple sites. This role is ideal for someone with strong technical troubleshooting skills, excellent customer service, and experience supporting meeting rooms, presentations, and collaboration technologies in a corporate or government environment.
About the Role
As the Audio Visual Officer, you will be responsible for ensuring meeting rooms and AV systems remain operational, reliable, and fit for purpose. You will support a variety of stakeholders by managing AV requests, resolving technical issues, coordinating room setups, and liaising with external vendors where required.
Working under limited direction, you will manage AV service requests from initiation through to resolution, ensuring an exceptional user experience and the smooth delivery of meetings, presentations, and events.
Key Responsibilities
- Manage and maintain AV equipment and meeting spaces across multiple sites.
- Provide meeting and presentation support, including room setup, equipment configuration, and onsite or remote assistance.
- Troubleshoot and resolve AV and video conferencing issues, including audio, display, connectivity, and collaboration platform faults.
- Triage and prioritise requests received via ServiceNow, email, phone, and other support channels.
- Gather and confirm AV requirements to ensure successful service delivery.
- Coordinate with external vendors for specialised support and escalated technical issues.
- Maintain accurate records of incidents, requests, and resolutions.
- Support continuous service improvement and ensure AV services meet operational expectations.
About You
- Proven experience providing AV and video conferencing support within a corporate or government environment.
- Strong technical troubleshooting skills across AV systems, meeting room technologies, and collaboration platforms.
- Excellent communication and stakeholder engagement skills with a strong customer-focused approach.
- Ability to manage competing priorities and deliver quality outcomes in a fast-paced environment.
- Strong teamwork and collaboration skills.
- Current Australian Driver Licence (Class C minimum) or the ability to obtain one.
Security Clearance Candidates must hold an active Negative Vetting Level 1 (NV1) Security Clearance prior to commencement.
What’s on Offer
- Long-term contract engagement.
- Opportunity to work on large-scale, business-critical infrastructure projects.
- Collaborative and high-performing technical team.
- Exposure to modern data centre and ICT infrastructure environments.
- Sydney-based opportunity within a Federal Government setting.
Calleo is an equal opportunity employer and we encourage applications from all people including Aboriginal and Torres Strait Islander peoples.
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