At a Glance
- Tasks: Lead ServiceNow transformations and design innovative solutions for clients.
- Company: Join Fujitsu, a global leader in tech and business solutions.
- Benefits: Enjoy flexible work, tailored career paths, and recognition programs.
- Other info: Fujitsu values diversity and inclusion, welcoming all applicants.
- Why this job: Make a real impact while working with cutting-edge technology in a hybrid environment.
- Qualifications: 7+ years in ServiceNow with strong client engagement skills.
The predicted salary is between 135000 - 165000 $ per year.
We are seeking a ServiceNow Principal Architect who combines deep technical expertise with the ability to drive profitable client engagements. You will deliver high-quality, hands-on solutions, foster strong client relationships, and identify new opportunities for growth. This role suits someone equally comfortable architecting solutions on the platform as they are advising at the executive level. This role offers a hybrid working environment.
Responsibilities And Accountabilities
- Build and maintain strong relationships with clients, acting as a trusted advisor across both business and technical domains.
- Lead large-scale ServiceNow transformation and AI adoption strategy engagements, taking accountability for solution quality, technical integrity, and delivery outcomes.
- Design and develop complex ServiceNow solutions, including workflow automation, integrations, and platform configurations that meet client requirements and ServiceNow best practices.
- Develop and refresh roadmaps with customer buy-in, grounded in a current understanding of platform capabilities and release cycles.
- Conduct solution reviews and technical assurance across active engagements to ensure quality and architectural consistency.
- Support presales activities through demos, proofs-of-concept, high-level designs, and technically credible solution proposals.
- Strengthen partnerships with ServiceNow stakeholders, including participation in technical forums and partner programs.
Technical Expertise
- Hands-on design, configuration, and development across core ServiceNow modules including ITSM, ITOM, HRSD, SPM, or CSM.
- Architect and implement CSDM and CMDB solutions, including discovery, service mapping, and data governance frameworks.
- Apply ServiceNow performance best practices and conduct platform health assessments.
- AI capabilities, and emerging platform features.
Advisory & Thought Leadership
- Serve as a Subject Matter Expert across industry domains such as IT & Employee Workflows, CSDM, CMDB, and ServiceNow Platform Architecture and AI capabilities.
- Develop advisory products and services that translate technical platform capability into tangible business value.
- Contribute to thought leadership through whitepapers, client workshops, and industry forums.
- Influence clients to adopt and expand ServiceNow solutions aligned to their strategic objectives.
Requirements And Experience
- 7+ years of relevant industry experience.
- Expertise in delivering ServiceNow Transformation and Enterprise Service Management engagement.
- Experience in Enterprise customer environments with CxO-level engagement.
- ServiceNow CMA certification + CIS Certification in ITSM, ITOM, ITAM etc.
- Strong understanding of ServiceNow AI capabilities.
Commitment to Diversity, Equity and Inclusion
As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Mฤori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders.
Hybrid ServiceNow Principal Architect โ Australia in Sydney employer: Fujitsu
Fujitsu is an exceptional employer that prioritises innovation and security in the Defence sector, offering a collaborative work culture that fosters professional growth and development. With opportunities for hands-on experience in cutting-edge technologies and a commitment to employee well-being, working in Canberra or Brisbane provides a unique chance to contribute to meaningful projects while enjoying a supportive environment. Join us to be part of a team that values your expertise and encourages you to thrive in your career.
