Service Desk Analyst in Sydney

We Are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

Join Fujitsu as a Service Desk Analyst in Sydney CBD, providing responsive remote and onsite support across end-user technology and Microsoft 365 services. In this hands-on role, you will help resolve day-to-day technology issues, manage incidents and requests, support user access, and keep workplace technology running effectively. This is an onsite, 6-month fixed-term contractor engagement.

About the role

This role combines customer service with practical technical troubleshooting. You will support Windows devices and Microsoft 365 services, manage work through an ITSM platform, resolve common hardware, software, network and VPN issues, and support account and access administration. You will also contribute to reliable day-to-day support by deploying standard devices and software and maintaining useful support documentation.

• Provide remote and onsite support for Windows 10 and Windows 11 devices, investigating issues and helping users restore normal service.
• Support Microsoft 365 services and applications, including Outlook, Teams, Exchange Online, SharePoint and Office applications.
• Manage incidents, service requests and escalations through the ITSM platform, keeping support activity organised and progressing.
• Administer user accounts, passwords and access in Active Directory and Microsoft Entra ID.
• Troubleshoot hardware, software, printer, network and VPN issues across the end-user environment.
• Deploy and maintain desktops, laptops and standard software to support consistent end-user technology.
• Create and maintain support documentation and knowledge articles to strengthen repeatable, effective support.

Must-have experience

• Experience in a Service Desk or Desktop Support role.
• Strong knowledge of Windows 10 and Windows 11.
• Experience supporting Microsoft 365 applications and services.
• Active Directory and Microsoft Entra ID administration experience.
• Familiarity with ITSM tools such as ServiceNow, Jira, or ManageEngine.
• Basic networking knowledge, including DNS, DHCP, TCP/IP, and VPN.
• Strong troubleshooting, communication, and customer service skills.
• A customer-focused and professional approach, with the ability to prioritise multiple tasks and contribute proactively within a team.

Preferred experience and certifications

• Experience with Intune, SCCM, or other endpoint management tools.
• ITIL Foundation certification.
• Microsoft certifications such as MS-900 or MD-102.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply.