Service Delivery Team Leader

Lead onsite service delivery across print, records and mail in a high-profile client environment with strong stakeholder exposure.

At FUJIFILM Business Innovation Australia, we help organisations make practical progress through technology. For more than 65 years, we’ve supported Australian businesses to manage information, work more securely, and grow confidently. Today, we continue to evolve, helping customers build the foundations for safe, responsible and effective digital transformation.

We have an exciting permanent full-time opportunity for a Service Delivery Team Leader – Document Services to join our highly skilled team in Sydney. Based onsite with one of our major professional services clients, you’ll lead an established team across print, records and mail services. This is a five-day-per-week onsite role, with the team delivering services between 8am and 6pm, Monday to Friday.

You’ll be hands-on in the day-to-day operation while taking ownership of workflow, service performance and the delivery of consistently high standards. As the onsite lead, you’ll build strong relationships with key client stakeholders and support a large and fast-paced office environment. You’ll confidently prioritise time-critical work, maintain accuracy and keep services running effectively as demands change.

Working closely with colleagues across our national service delivery team, you’ll also contribute to continuous improvement and support client-led projects as requirements evolve.

Key Responsibilities

• Lead and support a team of four delivering onsite print, records and mail services.
• Manage daily workflows, priorities and resources to deliver against service expectations and performance measures.
• Build strong relationships with client stakeholders and act as a key onsite point of contact.
• Coach and develop team members while maintaining high standards of quality, accuracy and customer service.
• Identify workflow improvements and support operational and client-led projects.

Skills & Qualifications

• Experience within digital print, records, mail, document services or a related technical service environment.
• Demonstrated experience leading and developing a team in a customer-focused operational environment.
• Strong workflow management skills, with the ability to prioritise competing and time-sensitive requirements.
• Excellent communication and stakeholder management skills, combined with strong attention to detail.
• Strong digital capability, including Microsoft 365 applications, with print production and workflow knowledge highly regarded.

Benefits

• In-house training and development, supported by a generous Educational Assistance policy.
• Diverse career development opportunities across the business.
• Discounted access to a large network of gyms, pools and leisure centres through Fitness Passport.
• Employee discounts, rewards and recognition through our Gold Pass platform.
• Income protection and life insurance.
• Salary packaging and novated leasing options.
• Employee Resource Groups, including Community Champions, Pride, First Nations, Sustainability and Elevate (Women in Leadership network).

At FUJIFILM BI Australia, our commitment is to create a workplace where people feel respected, supported and able to contribute. We value diversity, equity and inclusion, and are committed to fair, respectful and inclusive workplace practices. We welcome applications from people of all backgrounds, experiences and perspectives.