Respond to customer callouts and service requests.
Address and resolve customer inquiries and complaints, ensuring a positive experience.
Technical Diagnostics & Repair
Examine, test, adjust, and repair business machines and multifunction devices.
Diagnose hardware and software issues, including printers and network configurations.
Replace worn or defective components and reassemble equipment.
Maintenance & Preventative Care
Conduct routine and preventative maintenance to ensure reliable device performance.
Maintain accurate documentation of service calls, repairs, and installations.
Assist with pre‐run testing, configuration, and installation of devices.
Participate in deliveries as required (may include use of lifting equipment).
Parts & Asset Management
Order and manage printer parts, consumables, and inventory.
Maintain the company vehicle in a clean and tidy condition.
Qualifications & Experience
Strong technical diagnostic capabilities with both mechanical and electronic systems.
Excellent customer service and communication skills.
An interest in repairing technical equipment
Customer Service Technician in Brisbane employer: Fuji Solutions Group
Fuji Solutions Group offers a dynamic work environment focused on customer satisfaction and technical excellence. Employees benefit from hands-on experience with advanced printing and multifunction devices, along with opportunities for professional growth in customer service and technical diagnostics. The company values clear communication and teamwork, fostering a supportive culture for all staff.
