Senior Consultant, Healthcare in Sydney

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.

Are you passionate about making a difference in the health and human services sector? Do you thrive in a dynamic, agile environment? If so, FTI Consulting is the place for you. Work alongside hospital clinical and operational teams, where care is delivered, to improve how services run and make changes that last. FTI Consulting is seeking a Senior Consultant to join our growing Health team in Sydney. We work with public, private and not-for-profit health organisations to improve service delivery, operational performance and outcomes.

This role focuses on hospital operations and improvement. Our work includes:

• Improving how services operate, for example patient flow and access to care across emergency departments, inpatient wards, theatres and outpatients.
• Matching workforce and capacity to demand, for example aligning staffing and rosters with patient activity, or improving how beds and theatre time are planned and used.
• Redesigning processes and ways of working.
• Strengthening the management routines and improvement capability that help teams sustain progress.

You’ll work with clinicians, managers and executives to understand how services operate, identify opportunities and implement practical improvements. You’ll own defined pieces of work, with support and coaching from experienced colleagues. You’ll also be part of our broader health consulting practice, with opportunities to contribute to related engagements as your interests develop.

Responsibilities will include:

• Spend time with clinical and operational teams to understand how services run, observe day-to-day processes and identify opportunities for improvement.
• Bring together operational data, staff perspectives and observations to define problems and develop practical recommendations.
• Help teams design, test and implement changes, track results, and establish routines for reviewing performance and following through on actions.
• Facilitate workshops and working sessions that draw on staff expertise, build improvement skills and help teams agree priorities and next steps.
• Take responsibility for defined pieces of project work, shaping the approach, coordinating activities and keeping progress on track.
• Produce clear, well-structured analysis, presentations and reports that support decisions and action.
• Contribute to proposals, case studies and the development of our team's methods and tools.

You’ll have at least two years (no more than 6 years) of relevant experience in consulting, project delivery, hospital operations or improvement. Experience working in or with hospitals is essential, including a practical understanding of clinical and operational service delivery. A clinical background is valuable when combined with experience delivering service change or improvement.

Practical improvement experience includes:

• Contributing to changes in how services operate, for example in patient flow, access, workforce, capacity, service redesign or operational performance.
• Structured problem-solving: breaking down complex, loosely defined problems, using quantitative and qualitative information, and translating findings into practical action.
• Comfort with ambiguity: finding a way forward when direction or structure isn't clear, adapting as things change, and staying resilient under pressure.
• Influence and relationships: building trust and credibility with clinical and operational teams, listening carefully, working through scepticism and influencing without formal authority.
• Delivery and ownership: taking responsibility for a defined piece of work, managing priorities and following through with appropriate support.
• Clear communication: structuring and writing concise presentations and documents that tell a clear story, and helping groups work through problems and decisions.
• Comfort with data: using operational data in Excel to understand what's happening and support recommendations.

A relevant degree or equivalent professional experience is required.

FTI Consulting acknowledges that we stand on the lands of the First Nations peoples and would like to pay our respects to Elders past and present. We extend solidarity and hope for a future where all are afforded justice, dignity and peace.

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.