At a Glance
- Tasks: Provide IT support, troubleshoot issues, and maintain tech equipment.
- Company: Join a growing organisation making a difference in the community.
- Benefits: Competitive salary, superannuation, and a supportive team environment.
- Other info: Opportunity for career growth and to work with innovative technology.
- Why this job: Make an impact while improving systems and supporting young people.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 85000 - 85000 $ per year.
Location: Cairns, Queensland
Employment Type: Full-time
Salary: $75,000–$85,000 per annum + superannuation, depending on experience.
Key Responsibilities
- Provide IT support and troubleshooting assistance to staff.
- Maintain computers, laptops, printers, software and other IT equipment.
- Manage user accounts, access permissions and onboarding/offboarding IT requirements.
- Assist with Microsoft 365, Teams, SharePoint and other business systems.
- Monitor IT security, data protection, backups and system access.
- Maintain IT documentation, licenses and equipment registers.
- Assist with implementing new systems, software and technology improvements.
- Liaise with external IT providers and vendors when required.
- Support staff with technology training and system usage.
About You
- Experience in IT administration, technical support or a similar role.
- Strong troubleshooting and problem-solving skills.
- Good knowledge of Microsoft 365, including Outlook, Teams and SharePoint.
- Excellent communication and organisational skills.
- Ability to work independently while supporting a diverse team.
- A proactive approach to IT security, confidentiality and data management.
- Relevant IT qualifications or certifications are desirable.
Why Join FSS?
- Join a growing organisation making a difference in the community.
- Work with a supportive and collaborative team.
- Opportunity to improve systems and contribute to organisational growth.
- Be part of an organisation committed to supporting young people and individuals in our community.
IT Support Officer employer: Frontline Support Services
Frontline Support Services is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact in the lives of vulnerable children and families in Cairns, QLD. With a strong commitment to professional development, a collaborative work culture, and flexible subcontracting arrangements, we empower our Case Managers to thrive in their roles and advocate effectively for those in need. Join us to be part of a supportive team that values your expertise and dedication.
Contact Details:
Frontline Support Services Recruitment Team
