At a Glance
- Tasks: Make a real difference by coordinating support services for children and families in need.
- Company: Join Frontline Support Services, a passionate team dedicated to empowering the Cairns community.
- Benefits: Enjoy ongoing training, career growth opportunities, and a supportive team culture.
- Other info: Collaborative environment with opportunities for leadership development and professional growth.
- Why this job: Be part of a mission-driven team making a genuine impact in people's lives.
- Qualifications: Tertiary qualification in Social Work or related field and 2 years' experience in case management.
The predicted salary is between 51300 - 62700 $ per year.
Frontline Support Services is seeking a dedicated and experienced Case Manager to join the team in Cairns, QLD. This is a subcontracting role (ABN required), offering an opportunity to make a meaningful impact in the lives of children, young people, and families within the community.
As a Case Manager, you will play a key role in coordinating and delivering essential support services to vulnerable individuals and families while working collaboratively within a supportive and professional team environment.
Key responsibilities
- Conduct comprehensive assessments to identify client needs and develop tailored support plans
- Coordinate a range of support services, including referrals, advocacy, practical assistance, and stakeholder engagement
- Advocate on behalf of clients to ensure appropriate supports and resources are accessed
- Work collaboratively with internal teams and external stakeholders to deliver holistic, client-focused care
- Maintain accurate and detailed case notes and documentation in line with organisational policies and compliance requirements
- Participate in regular supervision, team meetings, and ongoing professional development
- Participate in an afterhours on-call roster shared within the case management team
About you
- A relevant tertiary qualification in Social Work, Psychology, Human Services, or a related field (or currently enrolled)
- Minimum 2 years' experience in a Case Management or similar role within the community services sector
- Strong interpersonal and communication skills with the ability to build rapport and professional relationships
- Demonstrated ability to manage complex situations and apply critical thinking and problem-solving skills
- Knowledge of child protection legislation, reporting obligations, and trauma-informed practice
- Ability to work collaboratively within a multidisciplinary environment
- Excellent organisational and time management skills with the ability to manage a varied caseload
- Current driver's licence, valid Blue Card, Yellow Card/NDIS Worker Screening, and ABN
About us
Frontline Support Services is committed to empowering vulnerable children, young people, and families across the Cairns region. We take a holistic and strengths-based approach, working collaboratively with community stakeholders to provide meaningful and sustainable support outcomes. Our team is passionate about creating positive change and supporting individuals to thrive within their communities.
Case manager (ABN) in Cairns employer: Frontline Support Services
Frontline Support Services is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact in the lives of vulnerable children and families in Cairns, QLD. With a strong commitment to professional development, a collaborative work culture, and flexible subcontracting arrangements, we empower our Case Managers to thrive in their roles and advocate effectively for those in need. Join us to be part of a supportive team that values your expertise and dedication.
Contact Details:
Frontline Support Services Recruitment Team
