At a Glance
- Tasks: Keep operations running smoothly and be the first point of contact for customers.
- Company: Join Arborcon, a locally owned Gold Coast business with a supportive team.
- Benefits: Enjoy competitive pay, job stability, and opportunities for growth.
- Other info: Work closely with management in a friendly, down-to-earth environment.
- Why this job: Make a real impact in a diverse role with plenty of responsibility.
- Qualifications: 2-3 years in office admin or customer service, strong communication skills.
The predicted salary is between 41850 - 51150 $ per year.
As Office Administrator & Client Services Coordinator, you will play a key role in keeping daily operations running smoothly. You will be the first point of contact for customers, managing enquiries, coordinating quotations, assisting with job scheduling, processing invoices and providing essential administrative support to management and field teams. This is a diverse, hands-on position suited to someone who thrives in a fast-paced environment, enjoys taking ownership of their responsibilities and can confidently juggle multiple priorities.
Key responsibilities
- Answer incoming phone calls and respond professionally to customer enquiries across both businesses.
- Manage multiple email inboxes, ensuring enquiries are responded to promptly.
- Provide exceptional customer service to residential, commercial and body corporate clients.
- Manage customer concerns, follow up on enquiries and escalate as necessary.
- Receive and process new quotation requests and coordinate quoting appointments for arborists.
- Monitor outstanding quotations and follow up with relevant team members.
- Assist with scheduling approved jobs and coordinate daily operations.
- Maintain accurate customer records, job notes and scheduling information using ServiceM8.
- Review completed jobs and prepare and issue customer invoices through ServiceM8.
- Process customer payments and assist with general accounts administration.
About you
- A minimum of 2–3 years' experience in office administration, customer service coordination or a similar role.
- Excellent written and verbal communication skills.
- Strong organisational skills and the ability to manage competing priorities.
- Exceptional attention to detail and accuracy.
- A professional and friendly telephone manner.
- Confidence handling customer enquiries and resolving issues.
- Strong computer skills, including Microsoft Office and email management.
- Experience with job management software, preferably ServiceM8.
- Familiarity with Xero or similar accounting software.
- A current driver's licence and unrestricted Australian working rights.
About us
Arborcon Pty Ltd is the company behind two established Gold Coast arboriculture businesses, Frontier Tree Services and Clean Cut Tree Services. We are a locally owned and operated business providing professional tree maintenance, pruning, removals and arboricultural services to residential, commercial, body corporate and government clients throughout the Gold Coast and surrounding areas.
A full-time, stable position with an established Gold Coast business. A friendly, supportive and down-to-earth team environment. A varied role with plenty of responsibility and autonomy. The opportunity to work closely with business owners and management. A workplace where initiative, reliability and hard work are genuinely valued. Competitive remuneration based on skills and experience. The opportunity to grow with an expanding business.
Office Administrator & Client Services Coordinator employer: Frontier Tree Services
Frontier Tree Services offers a dynamic work environment where employees can thrive in fast-paced roles. The company values ownership and responsibility, providing opportunities for professional growth and development. Employees enjoy a supportive culture that emphasizes exceptional customer service and teamwork.
