At a Glance
- Tasks: Manage customer inquiries and process orders efficiently while ensuring satisfaction.
- Company: Join a leading Australian FMCG organisation with a collaborative team.
- Benefits: Work from home two days a week and enjoy a supportive work environment.
- Other info: We celebrate authenticity and support diverse needs during recruitment.
- Why this job: Be part of a high-performing team and contribute to a well-established business.
- Qualifications: Strong attention to detail, computer literacy, and a professional phone manner.
An exciting opportunity is available for an experienced Customer Service to join a leading Australian FMCG organisation on a 12-month fixed term contract.
This role will see you working within a collaborative and high-performing team, supporting key business initiatives and contributing to the continued success of a well-established national business.
About the role
The Customer Service Representative position is a 12-month fixed-term contract role, focusing on order processing and customer service.
You will be responsible for managing customer inquiries, processing orders efficiently, and ensuring high levels of customer satisfaction while working two days from home each week.
Key responsibilities
- Process customer orders accurately and efficiently.
- Respond to customer inquiries and provide timely solutions.
- Maintain effective communication with customers and internal teams.
- Ensure customer satisfaction through quality service delivery.
- Collaborate with team members to improve service processes.
Skills & experience
- Strong attention to detail and the ability to manage multiple tasks
- High computer literacy and confidence learning new systems
- Experience with Dynamics 365 (highly advantageous)
- A professional phone manner and personable approach
- Comfort working in a fast-paced, high-volume environment
- FMCG experience (highly regarded)
At people2people, Edge Recruitment and Frog Recruitment, we welcome everyone and encourage people to be their authentic selves.
If you require reasonable adjustments during the recruitment process, please contact your recruitment consultant so we can support your needs.
Customer Service Representative employer: Frog Recruitment
At Samsung Electronics Australia, we pride ourselves on fostering a dynamic and inclusive work culture that encourages innovation and collaboration. As a Global Finance Analyst, you will have access to extensive professional development opportunities, allowing you to grow your skills while contributing to impactful marketing strategies in a fast-paced global environment. Our commitment to employee well-being and a supportive team atmosphere makes us an exceptional employer for those seeking meaningful and rewarding careers.
